Customer Support Agent

This is a remote position.

Job Highlights:

• Contract type: Independent Contractor
• Schedule: 4 hours per day; Wednesday to Sunday 12:00 PM - 4:00 PM

Client Timezone: UK Time (GMT/BST)

Client Overview

Join a rapidly expanding youth sports education organization that’s transforming how young athletes develop their skills across multiple UK locations. With over 11,000 active customers and ambitious growth plans, this organization is revolutionizing sports education through a perfect blend of traditional coaching and modern technology. As they continue their exciting growth trajectory, they’re seeking talented individuals to support their mission of nurturing the next generation of athletes.

Job Description

Step into a dynamic role where you’ll be the vital link between a thriving sports education organization and its passionate community of young athletes and their families. This position offers an exciting opportunity to work with a modern technology stack while providing exceptional customer service across multiple location pipelines. You’ll be part of a forward-thinking team that values initiative and embraces innovation, working directly with UK-based management while enjoying the flexibility of remote work. This role is perfect for a detail-oriented professional who thrives in a fast-paced environment and wants to make a meaningful impact in youth sports education.

Responsibilities

• Serve as the primary point of contact for customer inquiries across multiple locations, managing communications through various digital channels
•  Expertly handle customer service requests while maintaining the highest standards of professionalism and response time
• Manage and optimize chatbot systems to enhance customer experience
• Perform crucial administrative tasks including calendar management and inbox organization
• Maintain and update customer databases with meticulous attention to detail
• Process and manage customer data in compliance with GDPR regulations
• Coordinate with multiple location teams to ensure seamless customer support
• Provide feedback and suggestions for improving customer service processes
• Assist in developing and maintaining customer service documentation
• Monitor customer satisfaction metrics and contribute to improvement initiatives

Requirements

• Minimum 2-3 years of proven customer service experience in a dynamic environment
• Exceptional written and verbal communication skills
• Strong proficiency with modern communication tools (Zoom, Slack, Teams, WhatsApp)
• Experience with customer relationship management systems and database management
• Demonstrated ability to handle multiple priorities while maintaining attention to detail
• Strong understanding of data protection principles and GDPR compliance
• Proven track record of working independently while maintaining a strong team communication
• Ability to adapt quickly to new systems and technologies
• Professional approach to problem-solving with a customer-first mindset
• Reliable internet connection and quiet workspace for remote work
• Availability to work full-time during UK business hours

Benefits

• Permanent Work from home
• Immediate Hiring
• Steady Freelance Job