Sales Associate-Home Appliances Part-Time (Concord)

Employment Category

Regular, Part-Time

Responsibilities/Skills/Experience Requirements

Job Duties/Responsibilities:

• Takes ownership for enhancing the customer experience, assisting customers by utilizing approved consultative selling practices and guidelines to identify customer needs and provide appropriate solutions
• Meets or exceeds associate performance standards consistently
• Understands website navigation, and proactively leverages technology in order to facilitate the customer experience and provide customer solutions when the product is not available in the store
• Maintains current knowledge of merchandise lines; product features, benefits and availability; Sears Advantages, such as the price match and price protection policies; and, if applicable, delivery, installation and/or service options to respond to customer needs
• Optimizes credit, gift card, Shop Your Way Rewards and multi-channel opportunities (and, where applicable, Protection Agreements, Sears Purchase Protect, delivery, installation and other miscellaneous income opportunities)
• Processes customer transactions in the Point of Sale system, including sales, returns and exchanges in accordance with authorized procedures
• Completes required training in the expected timeframe, and participates in ongoing learning opportunities
• Partners with other selling and sales support associates and cashiers to provide superior customer service (i.e., locate merchandise, assist customers, answer phones and ring register)
• Maintains merchandise standards and ready all day standards within assigned departments, including replenishment and housekeeping for associates in all departments (and ad set up/take down for associates in Home Appliances and Furniture)
• Takes ownership for providing excellent customer experience and attends to other customer needs, including merchandise retrieval and assistance with merchandise handling
• Works on ready all day standards and merchandise support tasks (e.g., fitting room maintenance, straightening merchandise) when not assisting customers
• Executes consistent operational and selling processes (e.g., credit application process, ratchet repair program)
• Educates customers on the Satisfaction Guaranteed return policy
• Assists in resolving customer issues
• Adheres to merchandise protection standards
• Constantly monitors customer flow for purposes of customer assistance and store security
• Uses basic internet navigation to access and print information and reports
• Performs other duties as assigned

JOB REQUIREMENTS:

• 16 years of age or older

REQUIRED SKILLS:

• Basic reading, arithmetic, and writing and oral communication skills
• Basic Internet navigation skills
• Working while standing for long periods of time
• Reaching, stretching, grabbing, pushing, lifting, holding, twisting, bending, turning, walking, shifting, and engaging in other physical
• movements required by the job
• Lifting and holding up to 50 pounds, bulky and large-sized merchandise

PREFERRED SKILLS:

• Sales experience
• Knowledge of offered products and services

Job Function

Sales

Country

United States

Work-In Location

01368: Sears Sun Valley Mall CA

Location City

Concord

Store/Unit

01368

Job Code (Lt)

FL0802: Consultative Sales Trainee - D

Work-In Address 1

1001 Sunvalley Blvd

Work-In Address 2

FLS- SEARS SUN VALLEY MALL CA

Work-In City

Concord

Work-In State

Ca

Work-In Postal Code

94520

Eeo/Eoe Footer

Equal Opportunity Employer / Disability / Vet.

Posting Tags

#Searsretailstores

Careerbuilder Tag

#Cb

Company Brand

Sears Stores

Compensation Range

18.00/Hour

Additional Compensation Explanation

N/A