Front/ Back Office Sales Officer - Sofia (Bulgaria)

We are looking for a Front/ Back Office Sales Officer in Sofia, Bulgaria to support our Sales team with order processing and customer service. This role aims to ensure accurate data entry, smooth coordination with internal departments, and timely communication with customers.

Key Responsibilities

• Enter and manage customer orders in SAP (standard, non-standard, stock, and export).
• Maintain order lists and track status, providing updates to customers and Sales Agents.
• Prepare and send order confirmations, invoices, certificates, and customs documentation.
• Coordinate with Logistics, Production Planning, and Quality departments for order execution and deliveries.
• Support Sales Agents with offers, availability checks, and price validations.
• Process changes to orders and assist with customer claims and corrections.
• Maintain accurate customer data in SAP and ensure proper archiving of documentation.

Requirements

• Experience in administration, sales support, or back-office functions (manufacturing/industrial sector is an asset).
• Strong organizational skills and attention to detail.
• Good communication skills and customer service mindset.
• Proficiency in SAP and MS Office.
• Fluency in English, other European Languages will be considered as a plus.

The role is based in Sofia Bulgaria.