Culture & Engagement Business Partner (Internal / External)

We are seeking a talented professional to join our HR Business Partnering team as a Culture & Engagement Business Partner. In this role, you will be instrumental in fostering a positive and engaging work environment, aligning with our company's values and vision. Your expertise will be crucial in executing employee engagement strategies, coordinating internal events, and enhancing our employee value proposition (EVP).

Role Purpose:

The Culture & Engagement Business Partner is responsible for facilitating and executing employee engagement and cultural initiatives in alignment with leadership direction. This role leads the implementation of the employee listening strategy across various platforms, working closely with Brand, PR & Comms, and senior leaders to bring the Spirit of Safaricom Ethiopia to life. It coordinates and delivers internal engagement activities such as town halls, annual kick-off events, and content on the internal social media platform (Kignit). The role also supports EVP execution and ensures open, two-way communication between employees and leadership. Additionally, it introduces practical, globally inspired engagement practices to enhance the employee experience and foster a culture of inclusion and connection.

Key accountabilities and decision ownership 

• Partner with PR & Comms and Senior Leadership to drive and embed the Spirit of Safaricom Ethiopia across all BUs, 
• Support in define and drive initiatives/ ideas that incorporate the Safaricom Ethiopia Leadership Standards
• Work with Safaricom Ethiopia HRBPs to cascade and localize employee listening strategies and bring to life initiatives that drive employee engagement across the business
• Lead development, implementation, and assessment of strategies and programs to continuously improve engagement among employees contributing to a high performing organization linked to company values.
• Manage and drive key engagement projects and initiatives critical to the business and ensuring these are executed as per plan and create the expected impact. 
• Lead and manage the internal annual organizational health survey and regular pulse survey implementation, along with action planning and goal setting, ensuring the leadership team has access to insights that inform positive changes
• Work with team to ensure all people leaders have clear action plans that drive employee engagement 
• Act as a Spirit Champion/Influencer for Safaricom Ethiopia 
• Act as link to bridge the communication gap between Leadership and employees-ensuring that feedback loop is both ways 
• Ensure there is clear action plans and internal communications calendar to drive engagement areas and hold Exco accountable 
• Be the point of contact for the Spirit and Inclusion team on data & reporting 
• Work with Exco and HR Leadership to define clear cultural transformation shifts and targets for the organization
• Work with HR Leadership to ensure there is a clear project plan and stakeholder engagement plan to drive key HR Change initiatives 
• Initiate ideas to drive HR Key initiatives 
• Serve as Champion for driving customer experience initiative “Moments That Matter” for HR
• Design and implement digital engagement strategies using tools like internal social media, collaboration platforms, and mobile apps to foster real-time connection and feedback across teams.
• Develop and lead storytelling initiatives that highlight employee experiences, success stories, and cultural milestones to reinforce values and build emotional connection.
• Benchmark and analyze engagement trends across the tech industry to continuously evolve internal practices and stay ahead of employee expectations.
• Drive Adhoc Change/Leadership related projects 

Core Competencies, Knowledge And Experience:

• Advanced Communication/Facilitation Skills

• Advance project planning and execution 
• Skilled at working with numerical data, spotting patterns and trends and using this to inform action taking
• Strong experience in shaping employee engagement programs to meet business needs and successfully executing them. 
• Comfortable with innovation, experimentation and applying learnings to program development and implementation.
• Knowledge of the full employee lifecycle, and behavioral development through people processes to support employee engagement. 
• Effective written communication and presentation skills.
• Able to work collaboratively with cross-functional teams and stakeholders, proven ability to influence and build relationships at all levels
• Strong strategic thinking and change management
• Proven ability to drive engagement through innovation and collaboration
• Customer experience/ Moments That Matter
• Must have technical / professional qualifications: 

Key Performance Indicators

• Spirit Program Kpis

• Culture Shifts

• Change Management

• Bachelor’s Degree from an accredited college or university in Business, Human Resources, Organizational Development, Psychology, Communications, or related field (master’s degree is a plus) Social Sciences, Journalism, PR Marketing or equivalent 
• 5-8 years' experience in HR, employee engagement, or culture-related roles 
• Fluent English and Amharic proficiency (essential), 
• Proven experience in designing and executing engagement strategies within large or complex organizations
• Strong understanding of employee experience, management change, and organizational culture
• Familiarity with survey tools, data analysis, and translating insights into action
•  Experience in cross-functional collaboration and stakeholder management

• Excellent Facilitation Skills.

• The capacity and desire to partner closely with Executive Leadership is critical. Must be able to manage multiple priorities, produce excellent work results, and follow through on commitments. 

How To Apply

• If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to create/ update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume

  About Us

  At Safaricom Ethiopia, we are a purpose-led technology company dedicated to transforming lives through digital connectivity and inclusive financial services. In under four years, we have grown to serve over 10 million customers, with our network now reaching 55% of Ethiopia’s population – a testament to our bold vision and trusted partnerships.Guided by core values such as customer obsession, innovation, integrity, and get it done together, we are building a workplace that is dynamic, inclusive, and empowering. We believe our greatest strength lies in our people. That’s why, for two consecutive years, we have proudly get earned the Top Employer Award – in recognition for our unwavering commitment to fostering a supportive, innovative, and inclusive environment to people.Join Safaricom Ethiopia and be part of a team that is shaping the digital future of Ethiopia. Here, your work has meaning, your voice matters, and your growth is our priority. Together, we are transforming lives for a digital future