Analyst - Business Intelligence.Commercial Operations SA

To provide specialist support to various business areas with relevant, analyzed information on performance indicators and business value drivers and to extract reliable, high-quality data from information and operational systems to allow production of main operational KPIs.

Task Complexity:

Intelligence Measurements and Reporting

• •    Research on customer buying and data usage patterns in order to have a holistic analysis
• •    Assist with data extraction for customers from internal and external sources within the MTN SA and regional market
• •    Assist in data clean ups to information by ensuring that data is updated and pruned
• •    Thoroughly scruitinize data in order to determine SWAT across all of MTN Western Cape Regional segments
• •    Report on relevant performance metrics for the business objectives in line with Business objectives
• •    Facilitate accurate data analysis and reporting of customer analytics and intelligence
• •    Delivery of insightful market intelligence and insights to support business intelligence objectives utilising customer analytics
• •    Interpret data and develop relevant recommendations based on data analysis findings
• •    Develop graphs, reports and presentations of projects results
• •    Perform basic statistical analysis for projects and reports
• •    Create and present quality dashboards
• •    Generate standard monthly and ad hoc reports

Internal Processes and Efficiency

• •    Prioritise requests and coordinate with IT to ensure availability, storage, sharing and certification of required information and data integrity
• •    Support data and application design for the implementation of an automated customer analytics
• •    Ensure the effective use of the USD/JAZZ system within the department to log and take action on customer requests
• •    Provide recommendations regarding campaign consolidation, integration, automation and optimisation based upon jobs requests worked upon
• •    To provide more insights into the ways to target customers

Task Complexity:

Intelligence Measurements and Reporting

• •    Research on customer buying and data usage patterns in order to have a holistic analysis
• •    Assist with data extraction for customers from internal and external sources within the MTN SA and regional market
• •    Assist in data clean ups to information by ensuring that data is updated and pruned
• •    Thoroughly scruitinize data in order to determine SWAT across all of MTN Western Cape Regional segments
• •    Report on relevant performance metrics for the business objectives in line with Business objectives
• •    Facilitate accurate data analysis and reporting of customer analytics and intelligence
• •    Delivery of insightful market intelligence and insights to support business intelligence objectives utilising customer analytics
• •    Interpret data and develop relevant recommendations based on data analysis findings
• •    Develop graphs, reports and presentations of projects results
• •    Perform basic statistical analysis for projects and reports
• •    Create and present quality dashboards
• •    Generate standard monthly and ad hoc reports

Internal Processes and Efficiency

• •    Prioritise requests and coordinate with IT to ensure availability, storage, sharing and certification of required information and data integrity
• •    Support data and application design for the implementation of an automated customer analytics
• •    Ensure the effective use of the USD/JAZZ system within the department to log and take action on customer requests
• •    Provide recommendations regarding campaign consolidation, integration, automation and optimisation based upon jobs requests worked upon
• •    To provide more insights into the ways to target customers
• Operational Planning and Management
• •    Plan and coordinate the data extraction and reporting processes
• •    Consider the long term (1-2 years) implications of action from a broader perspective
• •    Consider local conditions, as well as competitor activity
• •    Identify and exploit new opportunities to grow the business further
• •    Identify innovative ways to use minimum resources to achieve maximum outputs
• Supervisory / Leadership / Managerial Complexity:  
• •    None 
• Role Complexity:  

•    Interacting with the team members within the CMO Pricing, Research and Intelligence and EBU departments through the Customer lifecycle management form to deliver         on the Customer Lifecycle management business priorites
•    Support the Marketing team regionally to deliver customer lifestyle management business objectives
•    Understand campaigns that introduced to market
•    Use reports and Dashboards to analyse marketing data
•    Must be proficient in MS Office and Statistical Software Packages, e.g SAS, SPSS, JMP, SQL, R

• Lateral Dimensions: 
• Creativities (improvement/innovation inherent)  
• •    Effecting job request in a timely and efficient manner
• •    Accurately extract data required and reporting on the findings
• •    Provide unique and innovative ways of conducting data provisioning and reporting to users
• •    Explore innovative ways to enhance the analytical and data supporting offerings
• •    Establish sound relationships with all other business areas and stakeholders
• •    Identify innovative ways to use minimum resources to achieve maximum outputs
• •    Identify and exploit new opportunities to grow the business further
• •    Apply market insights and intelligence in an optimal way to add as much value to relevant business arears
• •    Speedy communication of results and recommendations to the relevant areas to enable the development of competitive advantage
• •    Encourage continuous sevice improvement
• •    Proactively seek information on business issues, particularly outside the Marketing Support unit which may impact on the unit 
• Vulnerabilities (control span) 
• •    Limited resources
• •    Unavailability and ineffective application of resources
• •    Ineffective application / system support  (SLA)
• •    Reliance on the stability and availability of systems
• •    Insufficient storage space to conduct data analysis exercises
• •    Lack of data integrity
• •    Evolution of technology
• •    Fluctuations in the market 
• •    Competitive activity
• •    Ineffective support from key stakeholders 
• •    Customer dissatisfaction
• •    Non-achievement of turnaround times
• •    Inappropriate processes resulting in delayed service to clients
• •    Company project prioritisation
• •    Unrealistic business expectation vs delivery
• •    Continuous improvement of process and data integrity up-stream
• Collaboration:   
• Responsibility towards:  
• •    Direct reports: None
• •    Matrix reports: None
• •    Key customers: Business Segment Management Team, Products and Services, Network Group, Sales Team, Regional Marketing, CLM 
• •    Key suppliers: IS, Finance, Service Providers, Competitive Intelligence, Marketing Support Team
• •    Relations, etc.: 
• Discretionary Space:
• Independent thought and Judgment:
• •    Can set objectives for the unit
• •    Dissemination of information
• •    Implementation of systems, processes and policies to effectively analyse and provide data and evaluate effectiveness within the region
• •    Team motivation
• •    Budget compliance
• •    Resource allocation
• •    System, process and procedure fine-tuning and development to achieve business objectives
• •    Work with minimal restriction on boundaries of requiremnts (reporting, assignments, etc)
• •    Proactively identify opportunities for data/report provision to key stakeholders
• •    Interpret, evaluate ad make recommendation based upon findings of trended information and outputs
• Authorities:
• As per delegation of authority

Education:
•    3-year Degree / Diploma in Commerce (Statistics, Mathematics, Computer Science) or related

• Global Experience Standards (5)
• •    Minimum of 3 years’ experience in a area of specialisation; with experience in supervising others
• •    Experience working in a medium  organization