Manager Clinical Services

Works with the Director to oversee and manage clinical practice for the Medical Group and establishes performance evaluation standards in an effort to ensure the provision of high-quality patient care services. Collaborates with medical directors and physicians regarding clinical aspects of patient care. Responsible for regulatory compliance, working with the Director on performance improvement initiatives to improve clinical quality, providing clinical guidance and support to leadership and staff, and working with the Director on EPIC optimization initiatives. Responsible for managing clinical education and clinical orientation for the clinical staff within the Medical Group.

Operational Management                                            
·    Oversee daily clinical operations across multiple departments to ensure seamless and efficient service delivery.                                    
·    Develop and implement operational strategies in collaboration with the Director Clinical Ops  to enhance the quality of patient care and optimize resource utilization.        
·    Monitor and evaluate key performance indicators (KPIs) to assess the effectiveness of clinical services.    
·    Ensure compliance with healthcare regulations, standards, and protocols.                                            
 

Team Leadership                                            
·    Lead, mentor, and train a team of clinical staff, fostering a culture of continuous improvement and professional growth.                        
·    Conduct regular performance evaluations and provide constructive feedback to team members.                                            
·    Facilitate effective communication and collaboration among clinical teams and other departments.                                            
 

Quality Assurance                                            
·    Work alongside Director to implement quality improvement initiatives to enhance patient outcomes and satisfaction.                                    
·    Conduct regular audits of clinical processes to ensure adherence to best practices and standards.                                    
·    Assist Operations leaders to address and resolve patient complaints and concerns promptly and effectively.                                                                                                                                                        
 

Financial Management                                            
·    Develop and manage the clinical operations budget, ensuring cost-effectiveness and fiscal responsibility.                                            
·    Monitor expenditures and identify opportunities for cost savings without compromising the quality of care                                            
·    Prepare financial reports and presentations for senior management.                                                        
 

Strategic Planning                                                
·    Contribute to the development and execution of the health system’s strategic goals and initiatives.                                            
·    Identify and implement innovative solutions to improve clinical operations and patient care.                                                
·    Analyze market trends and healthcare advancements to inform strategic decision-making.                                                
 

Stakeholder Engagement                                        
·    Build and maintain relationships with key stakeholders, including patients, families, medical staff, and external partners.                            
·    Represent the health system at meetings, conferences, and community events.    
·    Collaborate with other healthcare organizations to share best practices and drive innovation.    

Education and Experience    
·    Bachelor’s degree in Nursing, Healthcare Administration, or a related field (Master’s degree preferred).                                            
·    Minimum of 5 years of experience in clinical operations, with a proven track record of success.    
·    Experience in a leadership role within a healthcare setting, preferably in a hospital or health system.                                            
 

Skills and Competencies
·    Strong leadership and team management skills, with the ability to inspire and motivate others.    
·    Excellent communication and interpersonal skills, with the ability to build relationships at all levels.                                                
·    Exceptional organizational and problem-solving abilities, with a keen attention to detail.
·    In-depth knowledge of healthcare regulations, standards, and best practices.    
·    Financial acumen and experience in budget management and cost control.
·    Proficiency in using healthcare management software and Microsoft Office Suite.