Business Operations Project Manager

The Business Operations Project Manager will manage new clinic start-ups, business operations, and project management within the Lake Physician Group. Effectively leads the clinic operations by coordinating administrative policies, physician preferences, and patient needs. Oversees the daily operations of physician practice focusing on physician and staff relationships, customer service, and financial management. Additionally, coordinates special projects for the Physician Group at the direction of the VP of Operations.

1.   Leadership

• Provides Leadership and direction to the clinic staff and supervises daily operations within the clinics. Acts as a liaison between support staff and physicians.
• Leads and Manages all aspects of assigned projects including establishing deadlines, assigning responsibilities, monitoring, summarizing progress and outcomes throughout the project.
• Conducts all aspects of practice staff employment, i.e., interviewing, performance appraisals, disciplinary actions, etc. Maintains time cards and reports total hours worked to payroll. Maintains accurate employee files. Defines and assists with continuing education for all staff. Monitors physician contracts for compliance.
• Demonstrates a positive customer service attitude/behavior. Reacts in a timely manner to resolve patient complaints and/or employee conflict, promoting customer service. Maintains open communication with hospital departments, referring physicians, and staff physicians. Participates in and fosters an approach to continuously improving quality that includes both intradepartmental and interdepartmental activities.

1.       2.   Program Management and Daily Operations
2.        3.   Performance Improvement and Quality
3.      5.   Other Duties as Assigned

• Maintains the authority to purchase daily operational supplies. Maintains inventory control of all general office and medical supplies. Orders and maintains adequate inventory levels. Practices effective cost containment.
• Supports various special projects that support the Physician Group as a whole. This may include acquisitions, quality related initiatives, developing proformas, evaluating new business opportunities, and service line creation.
• Prepares all operational, manpower and capital budgets. Prepares and submits various operational and financial reports as requested. Adheres to financial and operational budget. Maintains thorough working knowledge of CPT-4 and ICD-9 coding to legally maximize reimbursement.
• Oversees billing and collection function and ensures adherence to provider contracts and collection policies and procedures. Prepares and institutes policies and procedures, especially those associated with scheduling, billing and collections. Maintains a collection ratio of 95% of "collectible monies." Places uncollectible accounts with collection agency via Central Billing and monitors bad debt recovery.
• Maintains acceptable accounts receivable aging (patient due balances), especially 90 and 120 days. Maintains days in accounts receivable at 55. Maintains a 20% point of service collection ratio. Maintains a new patient ratio at 10% or greater. Maintains industry standards in physician compensation and benefits, staff compensation and benefits, clinical supplies and building occupancy.
• Ensures compliance with insurance policies and procedures. Ensures OSHA, CLIA and COLA standards as well as any other local, state and federal mandates. Maintains and updates OSHA, CLIA and COLA to ensure compliance.Administers and tracks the physician employment benefits, such as Allowed Time Off (ATO), professional development, etc.Takes universal precautions when tasks being performed present the possibility of exposure to blood and body fluids; this includes using the appropriate personal protective equipment and work practices.Participates in and coordinates with organizational process to collect and ensure information about hazards and safety practices that are used to identify management issues. Adheres to established policies and procedures, which may include the wearing of personal protective equipment.

4.   Special Projects

• At the direction of the VP of Operations, supports various special projects that support the Physician Group as a whole. This may include acquisitions, quality related initiatives, developing proformas, evaluating new business opportunities, service line creation.
• 3 years relevant professional experience, preferably some experience working with physicians and/or physician groups directly. (Master's degree substitutes for 2 years of experience).
• Bachelor's Degree
• Strong critical thinking, strategic thinking, and verbal and written communication skills. Good computer skills and time management skills.