Senior Manager

Role Overview : Senior Manager for Technology Presales with 10+ years in technology, including 5+ years of experience in presales and solution design for global clients. Key Responsibilities : Lead presales activities for CCaaS, EUC, Managed Services, Cloud Services, Network Management, Voice & Telephony, and Technical Transitions . Manage the RFX/RFP process , including solution creation and client engagement. Develop High-Level Designs (HLD) , Low-Level Designs (LLD) , and Bill of Materials (BOM) for complex technical solutions. Deliver client presentations and drive solution discussions, ensuring alignment with business needs. Create and manage presentation materials , including Visio diagrams and project management plans . Manage risk identification and mitigation , ensuring that client requirements and timelines are met. Oversee project management activities related to presales solutions. Ensure smooth technical transitions from presales to implementation teams. Collaborate with cross-functional teams to align on solution design and delivery . Foster a team player mentality, working seamlessly with other teams to achieve business goals. Strong focus on global clients, especially in the US and Europe markets . Demonstrate expertise in Data and AI-led solutions , including Conversational AI, Fraud Management, Integration , and Omni-Channel Customer Experience platforms. Work on AI-driven solutions for improving customer engagement , data analytics , and automation across platforms and channels. Create and manage Technology Pricing Sheets for shared and dedicated setups , as well as Greenfield projects , ensuring competitive and accurate pricing models. Required Qualifications : 10+ years of experience in the technology industry , with 5+ years in presales and solution design. Proven track record in managing complex solutions and presales cycles in global markets. Expertise in technical solutioning , including HLD/LLD/BOM and RFX/RFP responses . Strong knowledge of Data and AI-driven technologies , particularly in Conversational AI , Fraud Management , and Omni-Channel solutions. Experience in creating and managing Technology Pricing Sheets for different project models (shared, dedicated, Greenfield). Strong communication and leadership skills for client-facing interactions and internal team collaboration. Proficient in Visio and presentation creation , including project management plans . Experience in integrating emerging technologies to drive customer experience and operational efficiencies . EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com. EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.