Lead Assistant Manager

Operational Excellence – Data and Research Analyst Job Description Summary The OE data analyst is responsible for collecting, organizing, and analyzing data from various sources to support the operational excellence lead in improving the efficiency and effectiveness of the organization's processes and performance. This person will collaborate with different teams and stakeholders to identify data needs, design data collection methods, and produce data-driven insights and recommendations. Responsibilities Collect and validate data from various sources and teams to gather industry best practices, functional teams within EXL (training, recruitment, operations, MIS, etc.) Organize and maintain data in a consistent and accessible format, using tools such as Excel, SQL, Power BI, or Tableau. Analyze data based on collected date and required outcomes. Create and present data visualizations, dashboards, and reports that communicate key findings and trends to the operational excellence lead and other stakeholders. Collaborate with cross-functional leads and stakeholders to understand their data needs, challenges, and goals, and provide data-driven solutions and recommendations. Monitor and evaluate the impact and effectiveness of data-driven initiatives and projects, and provide feedback and suggestions for improvement. Qualifications Bachelor's degree in data science, statistics, operations research, business analytics, or related field. At least two years of experience in data collection, analysis, and reporting, preferably in an operations or business context. Proficient in data analysis tools and software, such as Excel, SQL, Power BI, Tableau, R, or Python. Strong analytical and problem-solving skills, with the ability to interpret and communicate complex data in a clear and concise manner. Excellent collaboration and communication skills, with the ability to work effectively with diverse teams and stakeholders. Highly organized and detail-oriented, with the ability to manage multiple tasks and projects within deadlines. Measures of Success The quality, accuracy, and timeliness of data collection, analysis, and reporting. The relevance, clarity, and impact of data-driven insights and recommendations. The level of satisfaction and engagement of the Operational Excellence Lead and other stakeholders with the data products and services. The contribution of data-driven initiatives and projects to the improvement of the organization's processes and performance. How This Role Supports the Operational Excellence Lead This role supports the Operational Excellence Lead and the team by providing data-driven insights and recommendations that help the lead identify and prioritize opportunities for improvement, design and implement solutions, and monitor and evaluate results. This role also supports the lead by collaborating with different teams and stakeholders to understand their data needs and challenges, and provide data-driven solutions and recommendations. By doing so, this role helps the lead foster a culture of data-driven decision making and continuous improvement across the organization. EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com. EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.