Product Analyst

EXL (NASDAQ: EXLS) is a global data and artificial intelligence ("AI") company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. 

We are headquartered in New York and have more than 59,000 employees spanning six continents. For more information, visit www.exlservice.com.

• Role Title: Product Analyst – P&C Insurance
• BU/Segment:  Insurance
• Location:   London, United Kingdom (Flexible hybrid working 
• Employment Type: Permanent

Summary Of The Role:

We are seeking an experienced Product Analyst with deep expertise in Property & Casualty (P&C) insurance to play a pivotal role in driving a Generative AI transformation initiative at EXL. This position will focus on enabling complex integrations across front-end systems, MuleSoft APIs, and enterprise backend platforms, ensuring that innovative AI capabilities are seamlessly embedded within insurance products and operations.

In this role, you will act as the bridge between business stakeholders and technical teams—translating complex insurance requirements into clear user stories, data flows, and technical specifications. You will oversee end-to-end integration initiatives, ensuring alignment with underwriting, claims, policy administration, and regulatory frameworks, while driving automation and AI adoption in a highly regulated environment.

This is a unique opportunity to combine P&C insurance expertise with cutting-edge Generative AI applications, helping shape the future of digital transformation in the insurance industry.

As part of your duties, you will be responsible for:

• Collaborate with business and technical teams to gather and analyze requirements for Gen AI features.
• Translate business needs into user stories and technical specifications.
• Work closely with engineering teams to support integrations using Frontend technologies, MuleSoft, and backend services.
• Ensure alignment with insurance product rules, workflows, and regulatory requirements.
• Drive UAT and support go-live readiness.

Qualifications and experience we consider to be essential for the role:

• 8+ years’ experience as a Product Analyst or Business Analyst, with a strong focus on Property & Casualty (P&C) insurance.
• Proven expertise in insurance operations, including policy administration, claims, underwriting, and regulatory compliance.
• Strong understanding of Generative AI concepts and use cases, with experience working on AI/ML or Generative AI initiatives in regulated industries.
• Hands-on experience with API integration projects, preferably using MuleSoft, and solid understanding of data contracts and end-to-end data flows in enterprise systems.
• Ability to work effectively across UI, middleware, and backend layers to support complex integration initiatives.
• Demonstrated success in collaborating with cross-functional teams (developers, architects, data scientists, QA) to deliver high-impact solutions.
• Proficiency with Agile delivery frameworks including backlog grooming, user story creation, and sprint planning.
• Strong skills in requirements gathering, process mapping, impact analysis, and stakeholder communication.
• Excellent communication and stakeholder management skills, with experience presenting to both business and technical audiences.
• Hands-on use of product collaboration tools such as JIRA, Confluence, Figma, or similar platforms.

Skills and Personal attributes we would like to have:

• Exposure to Generative AI tools and platforms, including LLMs and prompt engineering.
• Familiarity with insurance core platforms (e.g., Guidewire, Duck Creek).
• Experience integrating AI features into customer-facing portals or internal underwriting tools.
• Understanding of data governance, security, and compliance specific to AI in the insurance sector.
• Background in UI/UX collaboration and iterative prototyping.

As part of a leading global analytics and digital solutions company, you can look forward to:

• A competitive salary with a generous bonus, private healthcare, critical illness life assurance at 4 x your annual salary, income protection insurance, and a rewarding pension.
• EXL provides everyday financial well-being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers. We also offer a Cycle Scheme where you can save money on bikes and cycling accessories.
• At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies.
• As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status.
• EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP).
• At EXL, we offer a flexible hybrid working model that allows employees to live a balanced, healthy lifestyle while strengthening our culture of collaboration.

To be considered for this role, you must already be eligible to work in the United Kingdom.