Executive Assistant

EXL (NASDAQ: EXLS) is a global data and AI company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. Bringing together domain expertise with robust data, powerful analytics, cloud and AI to create agile, scalable solutions and execute complex operations for the world’s leading corporations.

EXL was founded on the core values of innovation, collaboration, excellence, integrity and respect, creating value from data to ensure faster decision-making and transforming operating models. Key industries include Insurance, Healthcare, Banking and Financial Services, Media, and Retail, among others. Headquartered in New York, our team is over 60 000 strong, with more than 50 offices spanning six continents. For information, visit www.exlservice.com.

• Role Title: Executive Assistant to Senior Vice Presidents
• BU/Segment: Enabling
• Location:   London, United Kingdom (Flexible hybrid working) 
• Employment Type: Permanent

Summary Of The Role:

As an Executive Assistant to SVPs at EXL, you will provide comprehensive and high-level administrative support, including calendar management, travel coordination, and expense reporting. You will act as a trusted point of contact for internal and external stakeholders, handling sensitive and confidential information with absolute discretion.

Your role will be critical in ensuring smooth day-to-day operations and enabling the SVPs to focus on their strategic responsibilities. The position requires strong organisational skills, attention to detail, sound judgment, and the ability to work independently in a fast-paced, global environment.

The role includes both UK and US stakeholder responsibilities, with working hours aligned accordingly: 12:00 to 20:00 UK time to support US operations, and on occasions when stakeholders are in the UK, reverting to 09:00 to 17:00 where required. Prior experience working closely with US-based stakeholders is essential.

As part of your duties, you will be responsible for:

Executive Support

• Provide direct support to SVPs, managing diaries, travel, expenses, and correspondence at an executive level.
• Deliver sophisticated calendar management, handling competing priorities, resolving scheduling conflicts, and making proactive recommendations to ensure smooth operations.
• Prepare, compile, and distribute presentation materials; draft agendas; and record meeting minutes.
• Compose and prepare correspondence, reports, and documents, often requiring discretion and independent judgment.
• Anticipate needs and ensure the SVPs are well-prepared for meetings, events, and commitments.

Client & Stakeholder Engagement

• Act as the primary contact for internal and external stakeholders, including clients, ensuring a high level of professionalism in all interactions.
• Support client dinners and in-house client meetings, coordinating catering, room bookings, building and Wi-Fi access, and reception liaison.
• Ensure a welcoming and professional environment for all visitors and guests.
• Support client and staff gifting, including vendor recommendations, procurement, and delivery.

Travel & Events Management

• Organise complex local and international travel itineraries, including accommodations, transfers, and visas where required.
• Coordinate team support logistics such as group hotel bookings for events, RFP presentations, or workshops.
• Plan and manage events and hospitality, including client roundtables, executive team sessions, and leadership offsites.
• Partner with Marketing and other teams to support the smooth execution of corporate events when required.

Operational & Administrative Leadership

• Provide back-up support to fellow Executive Assistants to cover holidays and sickness.
• Manage expense reporting, raise purchase orders, and maintain financial records related to executive activities.
• Maintain and update contact lists, ensuring seamless communication with stakeholders.
• Act as a “gatekeeper” and “gateway” to streamline information flow and protect executive time.
• Maintain open communication with colleagues across the organisation to ensure alignment.

Qualifications and experience we consider to be essential for the role:

• Extensive executive support experience, ideally including C-level executives.
• Proven experience supporting US-based stakeholders and working across multiple time zones.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Demonstrated ability to manage high volumes of tasks and projects independently.
• Strong written and verbal communication skills, with excellent attention to detail.
• Proven ability to handle confidential and sensitive information with discretion.
• Ability to prioritise effectively, make sound judgments, and react quickly to urgent situations.

Skills and Personal attributes we would like to have:

• Experience supporting multiple senior executives simultaneously in a complex, global environment.
• Strong financial acumen for expense management, reporting, and purchase order processing.
• Demonstrated collaboration and teamwork, with a proactive and service-oriented mindset.
• Ability to adapt quickly to shifting demands and balance competing priorities.
• Consistent high-level delivery, with a focus on accuracy and professionalism.
• Strong interpersonal skills and the ability to build trust-based relationships with senior executives, clients, and colleagues.

As part of a leading global analytics and digital solutions company, you can look forward to:

• A competitive salary with a generous bonus, private healthcare, critical illness life assurance at 4 x your annual salary, income protection insurance, and a rewarding pension.
• EXL provides everyday financial well-being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers. We also offer a Cycle Scheme where you can save money on bikes and cycling accessories.
• At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies.
• As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status.
• EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP).
• At EXL, we offer a flexible hybrid working model that allows employees to live a balanced, healthy lifestyle while strengthening our culture of collaboration.

To be considered for this role, you must already be eligible to work in the United Kingdom.