Assistant Vice President

This role is primarily responsible for Design, Engineering and operations of EXL’s Global Contact Center Technology that are built on heterogeneous platforms consist of Cloud contact center- Amazon connect, Genesys PureCloud, Verint, Calabrio etc.. AV related services like Skype room systems- Crestron, Polycom etc, Service owner of the Voice and Contact center technology services which is a global deployment of integrated and complex implementation of multiple heterogeneous platforms providing mission critical services across 30+ clients; The list of core platforms include:  Amazon Connect, Genesys Pure cloud etc. Omni Channel platform consisting of chat, email, voice and related services  Digital Technologies- Speech Analytics, Voice/ Chatbot, RPA etc. Cloud based recording solutions and services for Verint and Calabrio platforms. The role function requires strong and hands on experience of design, engineering, implementation and operations on primary on Avaya communication manager series, Amazon Connect or Genesys Pure Cloud, Cloud SBC’s . Secondary on Verint/ Calabrio applications. Lead Client pre-sale discussions, RFP/ RFI on contact center solutions, unique / compelling solutions, capability development of contact center services. Implement contact center customer solutions, enterprise contact center products     Strong operational experience, understanding of systems maintenance, licensing, configurations and disaster recovery, SLA’s management, vendor management etc Deliver documented intellectual properties for reuse. Knowledge and experience in project management and methodologies  Additionally, role require good understanding and exposure of:  CTI /Screen-pop technologies and integrations with various third party systems  Dialer technologies like, Genesys, Aspect Unified IP and or Avaya. Thorough understanding of compliance and security related understanding with respect of contact center devices on various platforms and contact center certifications like PCI DSS, HIPAA etc.  Workforce management tool-Working knowledge and operational understanding is a must  Working knowledge on SIP/ IP/ VOIP & Cloud telephony solutions  Should have fair understanding of Network basics, additional certifications in voice/ network stream would be beneficiary. EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com. EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.