Quality Analyst - Senior Executive-Business Process & Service Excellence -Quality Excellence

We are seeking a highly organized and detail-oriented Quality Analyst to join our team. The ideal internal candidate demonstrates strong work ethics, excellent collaboration skills, and a commitment to continuous improvement. Key qualifications include:

• Willingness to work overtime to complete assigned tasks  - Rational approach aligned with process policies, not based on emotions  - Dependability, punctuality, and no attendance issues  - People-oriented with a collaborative mindset  - Keen attention to detail and willingness to engage in client discussions  - Proactive attitude toward operational improvements  - Quality experience or SME experience is a plus- Basic knowledge in MS Excel is a plus
• Conduct evaluations and data analysis to ensure quality standards are met  - Collaborate effectively with cross-functional teams to identify areas for process improvement  - Assist in developing and implementing action plans to enhance organizational processes  - Participate in client discussions, providing insights and clarifications as needed  - Support ongoing operational improvements to increase efficiency and effectiveness  - Ensure all reports and documentation are accurate, timely, and compliant with policies  - Work diligently to complete all assigned tasks, including overtime when necessary  - Uphold strong work ethics, punctuality, and attendance standards  - Use critical thinking to reason out issues based on process policies rather than emotions  - Maintain a keen eye for detail to identify discrepancies or areas of concern  - Communicate effectively with team members and clients, fostering a collaborative environment  - Stay updated on organizational processes and quality assurance best practices  - Contribute to a positive team environment with a people-oriented approach

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com. EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.