Patient Services Representative - Specialty Care, Encino

General Information

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Work Location: Encino, CA, USA Onsite or Remote Fully On-Site Work Schedule Monday-Friday, 8:30am-5:30pm Posted Date 09/22/2025 Salary Range: $30.36 - 43.49 Hourly Employment Type 2 - Staff: Career Duration indefinite Job # 26787

Primary Duties And Responsibilities

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As a Patient Service Representative at Encino Specialty Care you will provide direct support to the physicians and patients for assigned primary and/or specialty care physicians.

Major duties include but are not limited to: 

• Acting as a liaison for the patients and physicians in the practice
• Assisting patients in accessing service within the health system
• Facilitating communication with referring physicians, referring patients to appropriate resources and providing follow-up through telephone and EPIC/Care Connect. 
• Work on prior authorizations
• Process referrals
• Collaborate with many parties in the multi-suite practice as needed.

Salary Range: $30.36 - $43.49/hourly 

Job Qualifications

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Required

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities
• Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
• Ability to creatively integrate competing demands into a productive working environment.
• Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health

Preferred:

• Working knowledge of EPIC/Care Connect systems
• Knowledge of specific specialty practice and workflows
• Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs.
• Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.