Billing Services Manager

The Energy Revolution 🎉

Valda Energy is a dynamic and rapidly growing energy supplier based in Bicester, committed to driving business success through smart, reliable energy solutions. Established in 2019 by industry experts, we bring together a diverse combination of talent to foster continuous sustainable growth. We challenge the existing marketplace with our leading, tech-driven, and customer-focused approach. Our passion for innovation and dedication to exceptional service sets us apart.

At Valda Energy, we live by our core values: communicate, collaborate, own it, embrace change, and put the customer first. We believe that our people are our greatest asset, and we are dedicated to fostering a supportive and evolving culture. From introducing new benefits to offering structured training opportunities and hosting frequent social events, we ensure our employees thrive.

Perks That Power Your Journey ⭐️

• Annual Salary between £45k to £55k (DOE)
• Company annual bonus scheme
• 25 days of annual leave plus bank holidays, a length of service award increasing up to 30 days, plus an extra day off during your birthday month
• Private Medical Insurance with Vitality Health
• Access to The Grid, our employee engagement and rewards platform, giving you exclusive discounts at hundreds of retailers, wellbeing resources, recognition tools, and more
• Life Insurance policy, providing coverage at four times your salary
• Employee Assistance Programme offering confidential support and guidance
• Enjoy an array of complimentary snacks, drinks, and lunch options in our office
• Salary sacrifice pension scheme where we will match contributions up to 4%
• In-house learning and development team devoted to nurturing your talent, unlocking potential and propelling you towards being your best
• Refer a friend scheme (up to £500), monthly team events, annual company events & recognition awards  

How You Will Energise Our Team 🤝

As the Billing Services Manager, you will manage the daily operations for the Billing & Settlement function. This role is critical in ensuring the accuracy, efficiency, and compliance of customer account transitions, billing cycles, and financial settlements. You will lead a high-performing team, drive process improvements, and collaborate with key internal and external stakeholders to deliver an exceptional customer and operational experience.

The Day-To-Day Responsibilities Will Involve:

• Lead, develop, and support the Billing & Settlements team, fostering a high-performance culture
• Oversee forecasting, reporting, and trend analysis to support decision-making and improve business performance
• Deliver clear reporting and analysis to identify patterns, risks, and opportunities for improvement
• Proactively identify and resolve billing exceptions, implementing solutions to minimise error rates and enhance process reliability
• Drive automation initiatives and standardise billing approaches to increase efficiency and consistency
• Maintain strong system knowledge, ensuring updates and releases are embedded seamlessly into the team operations
• Monitor and manage risks within the Billing & Settlement function, ensuring robust controls and mitigations are in place
• Keep up to date with industry developments, driving innovation and effective change across the function
• Maintain a strong understanding of internal processes, ensuring compliance with supporting documentation, templates, and procedures 
• Act as an active member of the leadership team, contributing to the delivery of company-wide objectives and strategic goals
• Manage, mentor, and develop the team, enabling individuals to perform at their best and reach their full potential

The Spark We'Re Looking For 🔍

• Proven experience in managing billing, customer account operations, or settlements in a utilities or similar regulated industry
• A strong track record of leading, motivating, and developing teams
• Deep understanding of billing systems, account lifecycle processes, and financial reconciliation
• Attention to detail and technical proficiency, with the ability to manage complex billing processes
• Advanced Excel skills, with confidence in analysing and presenting data
• Proven problem-solving and root cause analysis abilities, with a focus on delivering sustainable solutions
• Excellent stakeholder management and communication skills, with the ability to build relationships and influence effectively

If you like the sound of this role, we encourage you to apply even if you aren’t confident that you meet all of the requirements – you may be just who we’re looking for. We are extremely proud to be an equal opportunity employer and actively encourage applications from all backgrounds. To make your recruitment experience with us accessible to you, we encourage you to let us know if you have any individual requirements. We are here to support you, so please reach out to our team on joinus@valdaenergy.com