Product Manager-Fastag-B2C-Marketing Branches Operations

Job Title: Payment Product Manager 
Location: Mumbai, India
Department: Consumer Bank - Liabilities & Payment Product
Reports to: Product Head – Consumer Payments
Role Overview
We are seeking an experienced and innovative Payment Product Manager to drive the strategy, design, and execution of a part of our payments portfolio, including UPI, BBPS , AEPS, IMPS , ONDC, PPI/wallets, E-banking and other retail payment solutions. The role requires a blend of business acumen, product management expertise, deep understanding of the Indian payments ecosystem, and strong stakeholder management.
Key Responsibilities
1. Product Strategy & Roadmap
• Develop and own the product vision and roadmap for digital payments across consumer segments.
• Align payment product strategy with RBI guidelines, national payment system initiatives, and internal business goals.
• Identify market trends, customer needs, and competitive intelligence to drive product innovation.
2. Product Development & Lifecycle Management
• Lead end-to-end product development from conception to launch, including feature definition, design, testing, and continuous improvement.
• Own and manage a part of payment products such as UPI, AEPS, IMPS, NEFT, RTGS, BBPS payment solutions.
3. Regulatory & Compliance Management
• Ensure adherence to RBI regulations, NPCI guidelines, and all applicable payment systems laws.
• Work closely with compliance and risk teams for product approvals and audits.
4. Cross-Functional Collaboration
• Partner with Technology, Operations, Risk, Compliance, Legal, Marketing, and Sales teams to deliver seamless payment solutions.
• Liaise with external partners such as NPCI, NBBL and fintech service providers for integrations and product enhancements.
5. Customer Experience & Growth
• Drive adoption and usage of payment products through intuitive UI/UX design, loyalty programs, and targeted campaigns.
• Track and analyse performance metrics to improve transaction volumes and revenues while reducing customer attrition and payment failures.
Required Skills & Qualifications
Education:
• Graduate in Business, Finance, or Engineering; MBA or equivalent preferred.
Experience:
• 7–12 years of experience in payments, banking, or fintech industry.
• Proven track record in launching and managing successful payment products in the Indian market.
Technical & Domain Knowledge:
• In-depth understanding of Indian payment systems (UPI, IMPS, NEFT, RTGS, BBPS ++ ).
• Awareness of RBI/NPCI regulatory frameworks and compliance requirements.
• Familiarity with APIs, fraud detection tools, and banking platforms.
Soft Skills:
• Strong analytical, problem-solving, and decision-making abilities.
• Excellent stakeholder management and collaboration skills.
• Ability to lead cross-functional teams in a fast-paced environment.
Key Performance Indicators (KPIs)
• Growth in transaction volumes and active users across payment products.
• Reduction in payment failures and dispute rates.
• Timely compliance with RBI/NPCI guidelines.
• Customer satisfaction and NPS scores for payment services.
• Successful launch of new payment product/features within budget and timelines.