Asset Management Specialist

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride. 

Your Role at Baxter

The Asset Management Specialist (AMS) for Hillrom/Baxter Respiratory Health is responsible for implementing strategies and maintaining control over all devices in the field, collaborating with various teams to resolve discrepancies, managing attributes related to asset control, and serving as the subject matter expert for asset reviews. The AMS team interacts with Quality and Regulatory Authorities, verifies the location and documentation of Respiratory Health assets, and ensures compliance with all quality, regulatory, operational, and financial reporting requirements. The role involves managing preventative maintenance due dates, device malfunction reason codes, device returns, and verifying documentation of Respiratory devices and accessories in Health Hazard Evaluation (HHE) field actions.

**Heavy emphasis in detailed documentation in patient permanent record**

The hours for this position are 8:00am to 4:30pm Monday to Friday.
 

What You'Ll Do:

• Manage the return process for any device and/or accessories identified to be returned to Hillrom/Baxter Respiratory Health
• Assign serial numbers to entities receiving Respiratory Health devices, as first shipments or warranty swaps, as appropriate
• Perform audits to ensure location of assets involving customers, patients, company sales organization, trainers, and other internal personnel assigned Respiratory devices, on a quarterly basis using Equipment Status reports
• Investigate and provide audit information for all devices and/or accessories with quality notes, including providing frontline communication related to potentially adverse events to local and corporate Quality teams
• Utilizes multiple systems and problem-solving skills to attempt to resolve the product pick up / return issues, as well as Quality analysis requests as needed
• Accurately and timely use of Hillrom/Baxter systems to investigate and document information necessary to complete an audit on asset’s location
• Develop analytical tools to allow leadership to better understand the state of the asset portfolio, ie Return Lifecyle, PM process, etc.
• Acts as a liaison for other internal and external teams for asset quality management process,
• Collaborate with the operations and supply chain teams to assure accurate data in Hillrom/Baxter system
• Direct involvement in continuous improvement projects for home care and acute care asset management
• Ongoing review of JDE and TIMS reports to verify timely pickup, return, and documentation is completed per applicable quality processes
• Work with supervisor and other team members to evaluate observed trends in product quality, returns and complaints
• Work with Home Care Customer Service Supervisor and other team members to correct entries for quality complaints and returns Consult with the local and global QA/RA teams on complex returns and complaint monitoring
• Responsible for creating call tags for Asset returns, communicate with FedEx where applicable

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What You'Ll Bring:

• Experience working successfully in Asset Management department with proven record of positive performance and respect from peers on team.
• High level of reasoning ability to successfully resolve a variety of patient, clinical, quality, and business issues.
• Exceptional written, verbal, and interpersonal communication and presentation skills with great attention to detail
• Strong critical thinking and problem-solving skills.
• Strong organizational abilities
• Proficiency in Microsoft Office Suite
• Proficiency with TIMS & JDE
• Proven attention to detail and quality
• Excellent critical thinking skills
• Strong communication skills

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Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a minimum of 3 days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission.
 

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $49,600 - $68,200 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. This position may also be eligible for discretionary bonuses. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.
 

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

US Benefits at Baxter (except for Puerto Rico)

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Know Your Rights: Workplace Discrimination is Illegal

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

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