Operations Manager

We are seeking a dynamic and flexible operations leader to manage and scale transportation operations in India. The ideal candidate will bring data-driven decision-making and hands-on ground expertise to deliver operational efficiency, client satisfaction, and business growth. While FTL experience is a plus, we welcome candidates with relevant experience in mobility, logistics, or transportation operations who have consistently driven KPIs and efficiency improvements.Key Responsibilities

What you will deliver

Operations & Ground Leadership

• Lead daily operations in the assigned region, ensuring service excellence and quick resolution of ground-level challenges.
• Manage, coach, and build a high-performing operations team.
• Collaborate with partners, drivers, and stakeholders for seamless execution.
• Travel up to 50% of the time to monitor ground operations and engage stakeholders.

P&L Ownership & Performance Management

• Own and manage the P&L for assigned accounts, balancing revenue growth and cost efficiency.
• Define, monitor, and improve key metrics (on-time performance, utilization, cost per trip, etc.).
• Apply data-driven insights to optimize operations and resource allocation.

Client & Stakeholder Engagement

• Build and maintain strong client relationships with a focus on long-term trust and retention.
• Serve as the escalation point for clients and internal stakeholders.
• Work cross-functionally (Sales, Finance, Technology, Compliance) to align on business outcomes.

Strategy, Expansion & Process Excellence

• Contribute to India-wide expansion strategy, identifying opportunities in new markets.
• Lead process improvement and standardization initiatives for efficiency and scalability.
• Provide operational insights and recommendations to leadership for continuous innovation.

Leadership Contribution

• Be an active contributor to the India leadership team.
• Balance strategic priorities with on-the-ground execution.
• Drive a culture of agility, accountability, and continuous improvement.

Who You Are

• Bachelor’s degree in Business, Supply Chain, or related field (MBA preferred but not mandatory).
• 5+ years of experience managing operations in transportation, mobility, or logistics with proven results in KPI/metrics-driven performance.
• Strong P&L management and operational leadership experience.
• Data-driven mindset with practical ground-level understanding.
• Flexible, dynamic leader with strong communication and stakeholder management skills.
• Ability and willingness to travel up to 50% of the time.

What We Offer

• Opportunity to shape and scale a high-growth transportation business in India.
• End-to-end ownership of operations, KPIs, and P&L.
• Strategic exposure and collaboration with senior leadership.