Restaurant Manager Michael Jordan Steakhouse

Duties And Responsibilities

• Supervise day-to-day activities of MJSH Restaurant and MJSH Bar following MJSH & IHG set standards. Plan and organize work.  Communicate and enforce policies and procedures. 
• Create innovative programs and promotions to market special menu items, increase sales, and increase guest patronage.  Assist in the development and implementation of new menus and local food and beverage marketing programs and participate in and maintain system-wide food and beverage marketing programs.
• Guides staff performance through effective use of informal and formal feedback, recognition, coaching & counseling meetings, disciplinary action, annual evaluations, etc.
• Performs various operational/admin functions such as conducting pre-shifts and line checks, processing server checkouts, preparing staff schedules, conducting inventory, placing orders, POS usage, reporting & maintenance, etc.
• Promote teamwork and quality service through daily communication and coordination with other departments.  Key departmental contacts include Sales and Marketing, Catering, Banquets, Housekeeping, Engineering and Front Office.
• Work closely with Executive Chef to identify pertinent concepts and menu design for the outlet(s). Conduct meetings to inform staff of special promotions, daily specials, and additional information.
• Train and onboard new hires to allow a great start and lead continued development and training for current staff to make sure staff is able to effectively carry out their job functions
• Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Establish and implement appropriate service recovery guidelines in order to ensure total guest satisfaction. 
• Monitor performance of the restaurant through analysis of guest feedback and financial results. 
• Maintain procedures to (1) ensure the security and proper storage of restaurant inventory, and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) to minimize waste and control costs.  Participate in taking inventories. 
• Additional tasks as assigned.
• Achieve budgeted revenues, control expenses and labor costs, and maximize profitability within all areas of the food and beverage outlet(s).  Assist in preparation of the annual operating budget which supports the overall objectives of the food and beverage outlet(s). 

Accountability

This role supervises a number of service employees such as wait staff, bartenders, bus persons, and hosts in Michael Jordan’s Steak House.

Qualifications And Requirements

1-2 years restaurant management experience in a full-service outlet or similar setting.  Hospitality Management Degree or some college preferred.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds
• Moving about the outlet(s)
• Handling objects, products
• Bending, stooping, kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Reading and writing abilities are utilized often when completing paperwork, ordering, interpreting results, and giving and receiving instructions. 
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
• Problem solving, reasoning, motivating, organizational and training abilities are used often.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• May be required to work nights, weekends, and/or holidays.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

The salary range for this role is $34.92 to $37.08 This is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?