Talent Acquisition Manager

PalmPay.com

Office

Opebi, Ikeja, Lagos State

Full Time

Talent Acquisition Manager
Location: Lagos, Nigeria
Department: Human Resources
Reports to: Head of HR / Chief People Officer
Company: PalmPay LimitedAbout PalmPay
PalmPay is a pan-African fintech company currently operating in Nigeria, Ghana, Kenya, Uganda, and Tanzania, with expansion into other markets underway. We are reinventing the payment experience by making it easy and reliable for people to transfer money, pay bills, and shop online. At PalmPay, we are building a team of ambitious and talented professionals who are passionate about driving financial inclusion and shaping the future of digital finance in Africa.Role Overview
The Talent Acquisition Manager will be responsible for leading PalmPay’s recruitment strategy, overseeing full-cycle hiring processes, and ensuring that the company attracts and hires the best talent to support its rapid growth. This role requires a strategic leader with strong stakeholder management skills, hands-on recruiting expertise, and a proven ability to build scalable, data-driven recruitment practices in a fast-paced fintech environment.Key Responsibilities
Talent Acquisition Strategy & Leadership

Develop and execute a comprehensive talent acquisition strategy aligned with PalmPay’s business objectives and expansion plans.
Lead and mentor a team of recruiters and sourcing specialists to deliver high-quality hires across technical, commercial, and operational functions.
Partner with senior leaders to anticipate talent needs and design tailored workforce planning strategies.
Champion diversity, equity, and inclusion (DEI) in all recruitment practices.

Recruitment Operations

Oversee full-cycle recruitment, from sourcing and screening to offer negotiation and onboarding.
Implement best practices in candidate assessment, ensuring consistency and fairness in hiring decisions.
Manage relationships with recruitment agencies, job boards, and other external partners.
Drive the use of recruitment technology (ATS, LinkedIn Recruiter, etc.) to optimize hiring processes.

Employer Branding & Candidate Experience

Build and promote PalmPay’s employer brand in local and international markets.
Ensure a seamless and engaging candidate experience throughout the hiring process.
Develop recruitment marketing campaigns to attract top talent across different geographies.

Data & Reporting

Track and analyze key recruitment metrics (time-to-fill, cost-per-hire, quality of hire, etc.) to measure effectiveness and guide decision-making.
Present regular reports and insights to senior leadership.
Continuously improve processes based on data-driven insights.

Qualifications

Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s degree is an advantage).
7+ years of experience in Talent Acquisition, with at least 3 years in a managerial or team leadership role.
Proven experience recruiting across multiple functions (technical, commercial, operations) in fintech, banking, or high-growth organizations.
Strong stakeholder management and influencing skills at the senior leadership level.
Expertise in using ATS platforms, LinkedIn Recruiter, and other sourcing tools.
Demonstrated success in leading recruitment campaigns in multicultural and multi-country settings.
Excellent communication, negotiation, and interpersonal skills.
High level of integrity, resilience, and adaptability in a fast-paced environment.

Key Competencies

Strategic thinking and problem-solving.
Data-driven decision-making.
Strong leadership and team management.
Passion for innovation, DEI, and employer branding.
Ability to thrive in dynamic, high-growth environments.

Key Performance Indicators (KPIs)

Reduction in time-to-fill for critical roles.
Quality and retention of new hires.
Hiring manager and candidate satisfaction scores.
Diversity of hires across levels and functions.
Team performance and recruitment efficiency.

Compensation & Benefits

Competitive salary package with performance-based incentives.
Health insurance and wellness benefits.
Pension and statutory benefits.
Professional development opportunities.
A collaborative and innovative work environment.