HR & Payroll Specialist

Role Details

Type of Support: Payroll

Contract Duration: Seasonal (5 Months)

Training Schedule: Monday - Friday, 8 AM - 5 PM (Manila Time)

Work Schedule: Monday - Friday, 8 AM - 5 PM (Manila Time)

Work type and Location: Hybrid, Taguig

Expected start date: November 20, 2025

About Us

PartnerHero is now Crescendo — a stronger, bolder force in customer experience.
Crescendo represents growth, momentum, and transformation. By bringing together PartnerHero’s world-class outsourcing expertise and Crescendo’s innovation in customer experience and operations, we’re setting a new global standard.

We deliver Augmented AI — the powerful combination of agentic AI and real human expertise — giving our partners scalable, 24/7 support in any language without compromising quality or empathy. At Crescendo, we don’t just connect talent with opportunity — we elevate businesses and people worldwide. Our integrated technology, global reach, and people-first culture empower teams to thrive and partners to grow faster.

Welcome to Crescendo. Welcome to what’s next.

The Role

We are looking for a detail-oriented HR & Payroll Specialist to manage and process employee compensation in accordance with company policies and government regulations. This role is responsible for accurately calculating wages, bonuses, and final pay; maintaining payroll records; and ensuring timely submission of taxes and statutory reports. You’ll work closely with HR to ensure legal compliance, respond to employee inquiries, conduct payroll audits, and stay updated on relevant laws. The role also involves preparing financial reports and assisting with annualization tasks such as the preparation of BIR Form 2316.

What You'Ll Do:

• Calculate and process employee wages, and bonuses based on company policies and regulations.
• Maintain accurate records of employee payroll information such as salary changes, benefit deductions, and tax withholding.
• Ensure timely and accurate submission of payroll taxes, social security, and other government-mandated reports.
• Respond to employee inquiries and research payroll-related issues in a timely manner. 
• Collaborate with HR personnel to ensure compliance with all employment laws, regulations, and policies.
• Develop and maintain payroll procedures and documentation to ensure consistency and accuracy.
• Process payroll for both salaried and hourly employees on a regular basis.
• Stay up-to-date with changes in payroll laws and regulations to manage compliance.
• Conduct audits to ensure proper payroll procedures and compliance with internal policies.
• Generate and distribute financial reports on employee compensation and benefits.
• Calculate Final Pay
• Assist in Employee Annualization (Preparation of 2316)

What We Expect From You:

• Accounting Degree
• At least 3-5 years proven experience as payroll specialist
• Have a basic understanding of accounting fundamentals
• With good knowledge of Philippine government legislation and regulations
• Trustworthy to the data confidentiality
• Outstanding organizational ability with keen attention to detail
• Proficient in MS Office and good knowledge of relevant payroll software
• Ability to work independently with excellent time management skills
• Exceptional digital communication and organization skills – nearly 100% of your ongoing work will be computer-driven
• Strong problem-solving and critical-thinking abilities
• Detail-oriented with the willingness to learn

What You Will Get In Return:

• Hybrid workplace - depending on the partner, role, management, and/or personal workspace
• Overtime is available if applicable 
• Competitive compensation based on experience
• Attractive benefits package including medical, dental, and vision options based on location
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

Privacy Notice

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To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.