Claims Assistant (H/M/X)

Paack.com

Office

Barcelona, Spain

Full Time

About Paack 📦

We are a company in the logistics sector, specializing in last-mile delivery.
We were founded in 2015 with the idea of developing a unique technological platform that optimizes, automates, and robotizes operational processes.
And we did it! This wouldn't have been possible without our people, our Paackers.
Our main offices are in Barcelona and we have warehouses located in various areas of Spain and Portugal. That is where we supervise storage and delivery operations, plan routes, and analyze data.

We Care, We Thrive and We Innovate are our core values and that is precisely why here in Paack we are looking for exceptional and brave individuals who enjoy overcoming challenges and breaking the status quo.

Us Paackers, we are proud to be fostering an equal opportunity workplace promoting diversity and inclusion, which is a fundamental part of our culture.

About the job 👩🏼‍💻

From the Legal team, we take care of identifying and mitigating any potential risks for Paack from a corporate or commercial side. Among a wide range of topics, we can highlight GDPR and compliance.

We are responsible for the claims, identified and taken throughout a complex procedure to reduce the impact on Paack.

We are currently looking for a Claims Assistant to help us develop and implement effective processes with our Insurance Broker to guarantee the recovery of the claims. Your main tasks will be:

Daily update of the claims reported by Warehouses and Customer Service.
Claims Weekly reporting (Excel).
Coordinating with different departments (CS, OCC, Finance) to obtain the documents required by the Insurance Company.
Preparating Claims letters, credit notes, etc.
Participating Claims Meetings with our Insurance Broker.
Assisting to manage the Group Insurance Policies.

And any other initiatives will be welcome.

About You

We are aiming to incorporate someone with studies related to Administration and some experience in similar roles. Experience in claims management with Insurance Companies will be appreciated.

Other Important Skills Are:

6 months or 1 year of experience
High Excel skills
Proficient level of Spanish and English spoken and written
Proactivity and problem-solving skills
Responsibility, ownership, and initiative
Ability to work under pressure in a rapidly changing environment
Enthusiasm and great work capacity

Why Paack 💡

Because to lead the online market delivery revolution we need enthusiastic, energetic, and committed people. But it is a two-way street so if you commit we will also commit to:

Place where you can continuously develop your career.
Friendly and easy-to-go environment
Referral programme
Tax deduction benefits

🥑Restaurants

🚍Public Transport

🧸Kindergarten

📚Training

🩹health insurance
Next Steps 📝

Do you think we could be a match? If so, then hurry up and join us!

Please, submit your CV and any additional materials by clicking on the button below.

Once we have reviewed your application, we’ll be in touch to arrange the next steps.

In accordance with Article 13 of Regulation (EU) 679/2016 on the protection of individuals concerning the processing of personal data and on the free movement of such data, we inform you that the sending of this form implies your authorisation in favour of PAACK LOGISTICS IBERIA, S.L. U, and the companies of the group, to process your personal data, which will be incorporated into the information systems owned by PAACK LOGISTICS IBERIA, S.L.U, to respond to a request for registration as a candidate for the job offer offered, to send communications on the status of the process of the job offer, to send quality surveys on selection processes and to send you, where appropriate, job offers of interest. Your data will be kept for a period of one year. At any time, you may exercise your rights of access, deletion, rectification, opposition, portability and limitation by writing to gdpr@paack.co. You can obtain more information about the processing of your data through the following Privacy Policy link.