UX Researcher III, Google Pay

Minimum Qualifications:

• Bachelor's degree or equivalent practical experience.
• 4 years of experience in an applied research setting (e.g., product or academic), or similar.

Preferred Qualifications:

• 3 years of experience within UX, Human-Computer Interaction, or design research with focus on applied research in product development context.
• Experience with research design applying various qualitative research methods including usability studies, surveys, contextual inquiry, qualitative research, research through design.
• Experience with facilitating participatory design workshops, cultural probes, future-crafting sessions, and creating speculative design artifacts.
• Understanding of different research methods.
• Ability to discern and adapt based on product building phases, and distill findings into concise impactful and actionable insights.
• Ability to formulate problems, research questions, defining scope of inquiry.

About The Job

Google Pay is one of the UPI products in India and has been instrumental in transforming the fintech landscape and everyday digital payments experience for millions of people across the country.

As a User Experience Researcher, you will join our team and play a role in shaping new opportunities and product experiences for Merchants using Google Pay for Business. You will be instrumental in driving human-centered strategy across the product life cycle. This role offers a unique opportunity to conduct deeply meaningful applied research focusing on creating tangible, impactful product experiences.

Whether it is paying online with Autofill, using tap and pay in stores, or using the Google Pay app, the Payments team at Google is focused on making payments simple, seamless, and secure. In addition to consumer payment technologies, the Payments team also powers the money movement between Google and its consumers and businesses.

Responsibilities

• Influence stakeholders across organizations to gain support for research-based, user-centric solutions.
• Own project priorities in alignment with larger product goals, and oversee allocation of resources within the project.
• Drive ideas to improve products and services through research-driven insights and recommendations.
• Lead teams to define and evaluate product, service, ecosystem impact.
• Own direction and strategy discussions through research by analyzing, consolidating, or synthesizing what is known about the user, product, service, or business needs.