Manager, Internal Communication and Digital Platforms

Description

U.S. Soccer Overview

The U.S. Soccer Federation exists in service to soccer. Our aim is to ignite a national passion for the game. Because we believe that soccer is more than a sport; it is a force for good.

We understand the importance and the power of teamwork, on and off the pitch. That is why we work closely with our Federation partners and members, to inspire, support and guide every level of the game: from the grassroots to the National Teams. We want to bring soccer into every home and every community, right across America. Because we believe that soccer can transform lives like no other sport. Soccer can represent the best of U.S.

U.S. Soccer is in a period of significant growth, with ambitions plans for U.S. Soccer in the near and far future. We are, therefore, looking for dynamic servant leaders to join us on this journey: in service to soccer. Applicants must be able to demonstrate visionary leadership, analytical decision-making, professional flexibility, and an empathic management style that builds bold teams and delivers globally significant results.

Position Description

U.S. Soccer is looking for a Manager of Internal Communications & Digital Platforms to elevate how we connect with and engage our internal audiences. This role will play a critical part in shaping our culture, aligning our workforce around our mission, and modernizing our internal storytelling. 

The ideal candidate is a strategic communicator with a passion for people and a strong grasp of digital communications tools. In this role you’ll build employee communications programs that inspire, inform, and connect internal audiences. You will also lead the building and optimization of channels like the intranet, email, and emerging internal platforms to ensure impactful reach and resonance creating a more connected employee experience, fostering real time engagement, and equipping leaders and teams with the tools they need to communicate effectively at every level of the organization.  

Primary Responsibilities

Internal Communications

• Develop and implement internal communication strategies that foster transparency, connection, and alignment across the organization 
• Partner with People & Culture, leadership, and cross-functional teams to support major initiatives, org-wide announcements, and cultural moments 
• Write compelling content including employee newsletters, talking points, executive messages, and internal campaigns 
• Support communication plans for key programs like DEIB, employee recognition, town halls, benefits rollouts, and business priorities 

Digital Platforms & Channel Management 

• Oversee internal digital platforms (e.g., intranet, email tools, Teams/Slack) and manage content calendar, updates, and performance 
• Lead the redesign and reimagination of U.S. Soccer’s intranet to better serve and engage employees 
• Monitor channel effectiveness using analytics and recommend optimizations to improve content reach and engagement 
• Ensure brand, tone, and message consistency across internal touchpoints 

Strategic Storytelling

• Identify and amplify internal stories that highlight our people, progress, and purpose 
• Develop multi-channel content that connects employees to U.S. Soccer’s values, culture, and mission 
• Collaborate with Corporate Comms and External Comms on storytelling strategies that bridge internal and external narratives 

Requirements

Minimum Qualifications

• 5-7 years of experience in internal or corporate communications, with a strong focus on digital platforms and employee engagement 
• Bachelor’s degree in communications, Journalism, Public Relations, or related field 
• Experience supporting or leading internal communications efforts within a large organization 
• Exceptional writing and storytelling skills with the ability to tailor messaging for diverse audiences and formats 
• Experience managing internal communications tools (e.g., intranet CMS, email campaign platforms, collaboration apps) 
• Strong organizational and project management skills; able to manage multiple deadlines 
• Creative, curious, and proactive mindset with strong attention to detail 
• Experience in sports, non-profit, or mission-driven organizations a plus 
• Familiarity with the U.S. soccer ecosystem and/or international sports landscape 
• Must be able to connect “micro” details to the “macro” vision and mission
• Able and willing to work non-traditional hours including evenings, weekends and holidays. 

Desired Qualifications

• Strategic hustle, initiative, and work ethic with diversity of thought. 
• Proactive and curious with a bias for both commercial action and brand values.  
• Able to think strategically and handle multiple projects. 
• Excellent written and verbal communication skills. 
• Exceptional attention to detail. 

U.S. Soccer offers a comprehensive compensation package, casual work environment, an inclusive culture, and an atmosphere for professional development.

U.S. Soccer is an equal opportunity employer that is committed to diversity, equity, and inclusion, and prohibits discrimination and harassment of any kind on the basis of race, color, sex, religion, national origin, citizenship, pregnancy, sexual orientation, gender identity, age, disability, genetic information, military status, political belief, or any other characteristic protected under the law. This policy applies to all our employment practices within our organization. We strongly encourage women, people of color, LGBTQIA, veterans, parents, and persons with disabilities to apply.