Part-time Receptionist, Terraa West Management Services

Description

About Terra West Management Services

At Terra West, we don’t just manage communities—we help them thrive. With over 40 years of expertise in community association management, we partner with HOA Boards to deliver excellence in operations, compliance, and community care. Our culture is rooted in respect, collaboration, and a relentless commitment to service. We believe people come first—our clients, our residents, and our team.

Our Core Focus

We exist to empower community leaders and enrich neighborhoods to Inspire Community by providing proactive guidance, professional management, and exceptional customer service. Every action we take is aimed at fostering vibrant, well-run communities where people feel heard, supported, and proud to live.

Our Core Values – We I.N.S.P.I.R.E. Excellence

• Integrity – We do what’s right, even when no one is looking.
• Nurture – We invest in people, relationships, and growth.
• Service – We exceed expectations with every interaction.
• Passion – We bring energy and purpose to all we do.
• Innovation – We embrace change and lead with forward-thinking solutions.
• Resilience – We stay strong, adaptable, and solution-focused in every challenge.
• Empathy – We listen, understand, and lead with compassion.

At Terra West, you’re not just taking a job—you’re joining a values-driven team that’s redefining excellence in community management.

Essential Functions:

• Answer incoming calls within a timely fashion and respond to or transfer the call as appropriate.
• Receive checks/money orders, log in QuickBooks, and distribute accordingly.
• Log incoming and outgoing packages and documents.
• Handle other walk-in clients as needed, payment processing, keys/fobs/remotes/parking pass workflow and tracking.
• Handle customer disputes
• Work on forwarding mail and create a COA as needed
• Restock and order supplies for break room and bathroom
• Assist Document Management team as needed
• Perform all other job requests as assigned by management.

Qualifications:

• Minimum of 6      months office experience
• Minimum of 6 months      Customer Service experience
• Intermediate      knowledge of MS Office products (Word, Excel, Outlook)
• Ability to lift      50lbs.

Core Competencies:

An individual should demonstrate the following competencies to perform the essential duties and responsibilities of this position:

• Organizing and prioritizing
• Strong attention to detail and accuracy
• Maintain confidentiality and exercise good judgment

· Problem-Solving Skills

· Excellent communications skills, both written and verbal

Requirements

Preferred Qualifications:

· Vantaca

· Promas

· Appfolio

· Quickbooks

Ada Requirements:

• See and read small print, both on paper and on a computer screen, quickly and accurately.
• Sit for extended periods of time while working at a computer.
• Hear and speak clearly on the telephone and in person.

Work Posture Requirements:

• Sitting: Constantly
• Standing: Frequently
• Walking: Frequently
• Driving: N/A
• Bending (from waist): Frequently
• Crouching (squat): Rarely
• Kneeling: Occasionally
• Crawling: N/A
• Climbing (stairs): N/A
• Climbing (ladder): N/A
• Twisting: N/A
• Reaching: Rarely
• Wrist Motion: Occasionally

Carrying Requirements:

• Items Carried: Files/Board books
• Distance: 50 steps
• Times Per Day: 5
• Maximum Weight: 5 pounds

Moving/Lifting Requirements:

• Items Moved/Lifted: Paper files
• Times Per Day: 5
• Maximum Weight: 3 pounds

Moving/Lifting Levels/Heights:

• Floor: Occasionally
• Knee: Rarely
• Waist: Occasionally
• Chest: Occasionally
• Overhead: Occasionally

Push/Pull Requirements:

• Item Name: Furniture Frequency: Frequently

Environmental Conditions:

• Inside/Outside: No
• Hot/Cold Temperatures: No
• Wet: No
• Noise: No
• Power Equipment: No
• Traffic Hazards: No
• Chemical Hazards: No
• Heights: No
• Dust: No
• Close Quarters: No
• Fumes/Odors: No

Eeo/Drug Free Workplace