Onboarding Specialist (DACH market)

We are bsport. The place to be!

bsport is an all-in-one platform combining boutique fitness and advanced technology. Our platform helps our partners manage their bookings, payroll, marketing and more, to streamline operations and boost their commercial success.

Since we launched in 2019, we have already achieved the following:

• We’ve built a community of over 7 million users 🤝
• In December 2024 we have finalised the biggest Series B (€30 million)🏆
• Grown our team to more than 170 employees 🚀

We’re continuing to grow to become the #1 tech partner for boutique studios in Europe and the rest of the world!

Join us to write the next chapter of your career!

About The Role:

As an Onboarding Specialist, you will be the first point of contact for new clients after they sign with bsport. Your role is to ensure a smooth and successful transition onto our platform by guiding and helping clients through the onboarding journey from initial setup to first successful usage.

You will work closely with Account Managers and Support to deliver a seamless client experience and set the foundation for long-term success.

🎯 What will be your impact:

• Client Implementation
• Training & Enablement
• Project Coordination
• Client Success Foundation
• Process Improvement
• Manage the onboarding process for new clients
• Guide and help clients through platform setup, integrations, and data migration.
• Deliver tailored training sessions for managers, staff, and instructors.
• Ensure clients are comfortable and confident using the platform.
• Take care of any tasks that could be perceived as a burden by the client
• Track and manage onboarding milestones, ensuring deadlines are met.
• Collaborate with internal teams (Care, AM, Product) to resolve issues quickly.
• Identify client needs early and provide proactive recommendations.
• Ensure a smooth handover to Account Managers post-onboarding.
• Document onboarding best practices and contribute to continuous process optimisation.
• Share feedback with Product and CSM to improve client experience.

🌟You would be great fit if you have:

• 1 year of experience in client onboarding, implementation, or project coordination, ideally in SaaS or tech.
• Strong communication skills in the language of the market and English (other European languages, especially German, French, or Spanish, are a plus).
• Solid organisational and project management skills, with the ability to handle multiple onboardings in parallel.
• Customer-centric mindset with patience and empathy for guiding clients through change.
• Comfort with technical topics such as integrations, data migration, and platform setup (training will be provided).
• Proactive, hands-on, problem-solving attitude with attention to detail.

🌈🌍 Diversity is one of our most valuable assets, and we are committed to fostering an inclusive environment where everyone can contribute their best work. We welcome applicants from all backgrounds, identities, and experiences to help us build a more inclusive, equitable team.

• If you’re excited about this role but don’t meet every qualification, we encourage you to apply-curiosity, adaptability, and a willingness to learn are just as important to us as specific skills.
• What We Offer

We believe great work comes from happy, supported people-that’s why we offer meaningful perks designed to promote balance, growth, and connection.

• 🌅 Vibrant office in Passatge St. Joan, Barcelona
• 💵 Attractive compensation packageCompetitive salary packages based on your experience and role.
• 💻 Work-Life harmonyHybrid model with remote days to support balance and flexibility.
• 🌎 Work from anywhereEnjoy up to 15 days of remote work from abroad each year.
• ❤️ Private health insurance
• We offer fully-funded Alan private health coverage so you can focus on what matters most.
• 💪🏽 Exclusive fitness perksStay active with a specially discounted DIR gym membership.
• 🌍 Diverse fun loving teamMulticultural colleagues, after-work events, team-building & more.
• 🍹 Team culture & socials 
• Join after-work events and team outings.
• 🏄🏼‍♀️ Team building & sports
• Connect with your teammates through fun activities.