After Hours Travel Consultant - South Bank, QLD

Corporate Traveller is the only travel management corporation in Australia dedicated to SME businesses. Part of the corporate division of the Flight Centre Travel Group (FCTG), Corporate Traveller is one of FCTG's most successful brands, globally. Our mission is to dominate the SME market, making the end to end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travellers and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family. 

About The Opportunity

As a Corporate After-Hours Travel Consultant you will be responsible for delivering exceptional customer service while efficiently managing time to provide professional travel solutions to corporate clients in a high-pressure environment.

Working on a 24-hour rotating roster, you must adhere to all After Hours Assist processes and policies.

You will be required to work independently, navigate multiple GDS systems simultaneously, and issue tickets swiftly in emergency situations to meet client needs.

You are expected to maintain high standards of service, while effectively handling complex travel requests.

While the core team is based in Brisbane, this role can be based in all Australian cities with FCTG head offices.

What You Will Be Doing:

• Assist clients with travel enquiries outside of business hours
• Quote and issue new airfare tickets, calculate and reissue air tickets for changes
• Amend or update bookings on all required land products, both in-GDS and non-GDS channels
• Adhere to prescribed customer travel policy, FCTG policies and Corporate After Hours processes at all times

What You Will Need:

• Experience as a travel consultant with a proven track record of meeting and exceeding KPI targets is essential - corporate travel management experience well regarded
• Sabre GDS system experience (Amadeus an added advantage)
• Ability to quickly interpret fare rules, change fees, additional collections - self-ticketing for new bookings and reissues will be required
• Exceptional customer service and problem-solving skills to proactively identify and address problems, de-escalating situations and analysing issues to find effective solutions
• High degree of accuracy and attention to detail
• Excellent written and verbal communication skills
• Ability to work under pressure, manage time effectively and meet deadlines
• Ability to meet challenges with resourcefulness and work autonomously
• Flexibility to work a rotating roster based on a 24/7 business, committing to two full weekends per four-week roster (minimum of 8-hour shifts) to meet operational requirements
• Experience in Lumina, Genesys and Salesforce Agent Workspace an advantage

What You'Ll Enjoy:

🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd

👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

🎉Development: Individualised Learning & Development pathway options

🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages

🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 500+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within  

🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

🌞Mental Health: Support and Employee Assistance Program for staff and family

🎉 Social: Embrace the famous Flight Centre culture at our Reward & Recognition events throughout the year including our most popular events on the calendar Global Gathering and EOFY Celebration

🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

Apply today to join a world-class team!

Please note: applications can only be considered by candidates who are based, and have the right to work, in Australia without restriction or requiring visa sponsorship. Remote working options are not available for this position.

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Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.