Assistant Terminal Operations Manager

ISS IS A PLACE TO BE YOU

We have ambitious goals for how we work, how we impact our surroundings and how we treat our people. It’s you that makes the difference to making amazing places, and we believe everyone can influence change for the better

Exciting opportunities exist to work at Brisbane Airport as an Aviation Protection Officer for a global company!

Are you a strong leader with a passion for safety, operational excellence, and leading high-performing teams in a high-stakes, fast-paced environment? Join ISS Security Services as an Assistant Terminal Operations Manager and play a critical role in ensuring secure, efficient, and customer-focused airport operations.

About The Position:

We are looking for an experienced Assistant Manager to support aviation security operations at Brisbane Airport. In this role, you’ll assist in leading daily screening, patrols, and incident response. You’ll support workforce planning, staff performance, audits, and operational reporting, while promoting a strong safety culture and continuous improvement.

• Oversee daily security screening, landside patrols, and incident response.
• Align workforce planning with operational demand through effective rostering.
• Ensure budget adherence and contribute to business reviews and strategic planning.
• Lead investigations and contribute to union engagement, toolbox talks, and team communications.
• Supervise, coach and support security staff across shifts.
• Conduct pre-shift briefings and covering threat updates, SOP changes and daily priorities
• Perform regular spot audits, system testing, and maintain detailed compliance records.
• Analyse operational data, incidents, and trends to improve outcomes.
• Monitor absenteeism, leave trends, and workforce KPIs.
• Contribute to monthly operational performance reports.
• Maintain a professional and courteous environment for passengers and stakeholders.
• Communicate operational updates and incidents in a timely, effective manner.
• Represent ISS in stakeholder meetings and maintain positive working relationships with partners, contractors, and unions.

What you will get in return:

• Employee Benefits – Discounted retail, utilities, home loans, hotels and more
• Training and career advancement within a global company
• Free on-site parking

What We Are Looking For:

• Certificate II in Transport Security Protection
• Certificate II in Security Operations (including crowd control and monitoring)
• Current ASIC holder or eligibility to obtain one
• Proven supervisory or team leadership experience, preferably in aviation/security.
• Sound understanding of security protocols and aviation operational environments.
• Strong communication, organisational and planning skills.
• High personal integrity and ability to manage sensitive information and situations.

To apply for this role please click on the 'apply' link and complete the online application.

ISS is passionate about creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully. We encourage applications from Aboriginal and Torres Strait Islander peoples, Veterans, people with disability, people from different cultural backgrounds and lesbian, gay, bisexual, transgender, intersex, queer and asexual (LGBTIQA+) people.

We are an ethical employer, recognised by the industry for paying fairly and ensuring a safe working environment for all our staff. Read more about ISS in Australia and New Zealand on our website. www.au.issworld.com

**WE RESPECTFULLY ASK NO AGENCY APPROACHES PLEASE**

ISS IS A PLACE TO BE WHO YOU ARE

Every ISS employee, or “Placemaker,” is part of both a diverse team and global community of colleagues where different skills, personalities, and life choices are acknowledged and celebrated as part of a positive, inclusive environment. ISS teams come together to care for clients and colleagues, championing talents and uniting with trust in a place open to the true self.

ISS IS A PLACE TO BECOME WHAT YOU WANT

ISS is a global workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive and enjoyable – delivered to high standards by people who care.

ISS IS A PLACE TO BECOME PART OF SOMETHING BIGGER

With over 485,000 employees throughout 46 countries ISS is a company of belonging.