Branch Manager

Description

Who We Are

Five Star Bank is a high performing $4.3 Billion community business bank operating through 8 offices - 4 in the Capital Region, 3 in the North Valley, and 1 in San Francisco. With an emphasis on commercial real estate and small business we partner with organizations to help them be successful by providing highly customized banking solutions. Organizations bank with us because of our entrepreneurial and empathetic spirit, speed to serve and deep connection to our market. And they trust us.

Position Overview

The Branch Manager is responsible for overseeing the daily operations of the branch and ensuring an exemplary customer service experience. This role involves overseeing transactions, account maintenance, and supporting branch operations while adhering to company policies and regulations.

Essential Job Functions

• Manages and trains staff on daily responsibilities, policies, and procedures
• Process all deposits and withdrawals transactions, ensuring accuracy and compliance
• Open new accounts and perform necessary account maintenance
• Complete daily tasks efficiently and on time
• Identify and resolve issues by examining relevant documents and records
• Approve transactions and utilizes signing authority within delegated limits 
• Report on unusual and suspicious activity to the BSA Officer or Designee
• Assist operations staff and management with development and implementation of new policies and procedures
• Provide branch coverage as needed during staff absences that would cause an office to have less than the minimum number of people required to operate for the day
• Adhere to Five Star Bank policies and procedures
• Process all courier/mail/ATM and night drop deposits, as well as telephone/fax transfers
• Process all over-the-counter deposits and withdrawals
• Process wire transfers
• Process loan payments and balance teller cash drawer daily
• Complete research requests for customers and reconcile Ban Control accounts daily
• Balance Branch Cash Recap
• Comply with all Anti-Money Laundering Laws and Regulations
• Complete file maintenance, change of addresses, and order checks and deposit slips
• Verify monthly certifications and manage new account signer changes
• Ensure GL and bank control balances are accurate
• Complete daily NSF/Non-Post Items and reports
• Review call back for accuracy
• Order cash for the branch and manage cash shipments
• Open new accounts for personal and businesses
• Approve deposits, cash limits, outgoing wires, and review RDC and Oasis
• Place Reg CC holds and prepare documents
• Audits all new account documentation for accuracy 
• Verifies all completed operations certifications (monthly, quarterly, semi-annually)
• Completes annual performance appraisals for staff
• Resolves/follow up of customer complaints and problems 

Requirements

Competencies

• Customer/Client Focus
• Personal Effectiveness/Credibility
• Problem Solving/Analysis
• Teamwork Orientation
• Initiative
• Stress management/Composure
• Organizational Skills
• Technical Capacity

Requirements

• 5 or more years of banking operations experience including management experience
• Thorough knowledge of all aspects of Branch Operations
• Working knowledge of computers including use of Word, Excel, Outlook
• Commitment to excellence and high standards
• Displays superior customer service skills
• Excellent written and verbal communication skills
• Acute attention to detail
• High School Diploma or equivalent

Supervisory Responsibility

This position has supervisory responsibilities. 

Physical Demands

While performing the duties of this position, the employee is in regular communication, is required to use various tools or objects, and have the mobility to move about the office. The employee occasionally lifts and/or moves objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.

Other Duties

The purpose of the job description is to outline the duties and responsibilities for which the position is held accountable. The job description does not restrict the right of management to change, alter or reassign duties at any time with or without notice.

Eeo Statement

Five Star Bank is an Equal Employment Opportunity (EEO) employer and is committed to creating and maintaining a work environment that is free from all forms of discrimination and harassment. The Five Star Bank EEO policy prohibits harassment or discrimination due to age, ancestry, color, disability, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, race, religious creed, sex (including pregnancy, childbirth, breastfeeding, and any related medical conditions), sexual orientation, and any other classification protected by federal, state, or local laws, regulations, or ordinances. It also prohibits retaliation for engaging in protected activity, such as filing a discrimination or harassment complaint or participating in an EEO investigation. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to access our website, you can request reasonable accommodation by sending an email to HR@fivestarbank.com

NOTE: Five Star Bank personnel are employed on an at-will basis. All employment is at-will and can be terminated with or without cause, at any time, by the Employee or by Five Star Bank for any reason or no reason whatsoever, with or without notice.