AV/VC Event Onsite Support Technician

Milestone Technologies is looking for a technician with a passion for live events, audio-visual experience, and a commitment to program excellence to join our Event Operations Team. The Event Operations Team provides comprehensive event production services, including technical coordination, presentation setup and support, AV/VC services, streaming, and management. Events may range from small team meetings with a simple video conferencing to large company-wide productions with streaming/recording/video assets. This role acts as the point of contact for AV operational work, including break/fix, vendor facilitation, and ‘sweeps’ of our AV spaces.

Responsibilities

• Review client requests and provide technical direction for the planning, scheduling, and, delivery of services
• Execute AV productions as assigned, whether in the studio or a live event
• Work with our AV team on operational tasks such as break/fix or in-room support
• Operate PTZ cameras, video switchers, digital audio mixers, and Crestron routing systems for large and medium scale events
• Manage streaming encoding and quality during live events; trim and deliver recorded events
• Act as the technical point person during board meetings and high-profile conference calls
• Oversee vendor technicians on larger scale events
• Contribute to documentation of on-site equipment and protocols

Skills

• HS Diploma or GED required
• Minimum 2+ years of AV/Event production in a corporate environment
• Experience owning an event end to end from event request to technical execution
• Knowledge of VC hardware: Google Meet, Zoom, etc.
• Operational experience with event production equipment such as soundboards, audio mixers, camera controllers, video switchers, streaming codecs, microphones, etc
• Working knowledge of editing software, basic cinematography, and lighting
• Previous experience in customer-facing or client support role
• Versed in Apple OS, presentation software like Keynote, and PPT
• Ability to lead and respond to changes in a short time frame; stay cool under pressure
• Excellent interpersonal and communication skills
• Love of video production and everything that comes with live productions