Hotel Operations Manager– Jekyll Ocean Club Resort

Description

As the Hotel Operations Manager at Jekyll Ocean Club Resort, you helping to manage a luxurious, 40 Ocean Front Suite, boutique style resort. The Jekyll Ocean Club Resort is a Four Diamond Resort with Five Star Expectations.  The Hotel Operations Manager is a key member of the leadership team, responsible for overseeing daily operations to ensure seamless guest experiences and efficient departmental performance. This individual partners closely with the Director of Rooms, department heads, and team members to uphold service excellence, operational standards, and team engagement across the property.

The Club Manager will also be in charge of our Revenue Operation departments including Rooms, Retail and Recreation, reporting to the Resort Manager of Jekyll Island Club Resort.

The Job

• Lead and support operational departments including Rooms, Front Office, Housekeeping, and Food & Beverage outlets as assigned. 
• Ensure consistent delivery of Forbes-style service standards and Noble House brand values. 
• Partner with HR and leadership teams on recruiting, onboarding, and training to foster a culture of growth, inclusion, and accountability. 
• Collaborate with Sales, Events, and Culinary teams to ensure smooth execution of group and leisure business. 
• Monitor financial performance, labor management, and departmental budgets to maximize profitability. 
• Drive guest satisfaction by anticipating needs, resolving challenges, and championing service recovery. 
• Act as Manager on Duty (MOD) to ensure leadership presence, responsiveness, and operational oversight. 
• Support continuous improvement initiatives related to safety, service innovation, and employee engagement.

The Benefits:

In return, you are rewarded with a competitive compensation package, including:

• Competitive pay
• Affordable medical, dental, vision, long-term and short-term disability, and life insurance benefits. Pet insurance too!
• 401k plan with employer matching after 1 year
• Complimentary meals
• Paid time off and holidays
• Free Jekyll Island annual parking pass
• Food & hotel discounts at Noble House Hotels & Resorts nationwide, for you and your family
• Career growth opportunities
• On-Demand Pay - Your Pay before Payday

Our Culture

The passion of our people is our greatest asset. We are a part of Noble House Hotels and Resorts offering a collection of luxury hotels and resorts. We provide our guests and members with exceptional service and most memorable experiences. People who best fit Jekyll Island Club Resort are sharp, hardworking, and reliable team players.

Our Values

A primary focus for Noble House is to impart our core values to each and every team member. These include:

- Rooted In Family - Stay A While - Come As You Are - Pay It Forward - Do The Right Thing - Make Things Better - Happy To Help.

Requirements

• Must have exceptional interpersonal skills to provide our guest with an exceptional experience.
• Have experience in a similar size hotel: (159+ rooms). We look for candidates with full-service hotel experience, preferable in an upscale independent hotel.
• Have a keen sense for hiring, training and coaching great people so they can provide top notch service to our guests.
• Dependable, organized and have a positive, can-do mindset. When things don't go as planned, your team can count on you!
• Take ownership of your tasks and feedback from your manager so you can continue to grow.