Assistant Branch Manager

Description

The primary responsibility of the Assistant Branch Manager is to successfully manage the daily operational functions of the branch, and manage fully in the absence of a Branch Operations Manager. This person is responsible for assisting the Branch Operations Manager in increasing levels of excellence in sales, service and operational performance of the branch. Having a comprehensive knowledge of the Bank’s deposit and loan products is a key component of this position, as this position engages customers with their financial needs by regularly promoting, describing, selling and cross-selling other bank products and services.

In This Role You Will:

• Manage the branch fully in the absence of the Branch Manager.
• Manage administrative and operational duties in the branch, including decisions with daily overdrafts within authority limits and a review of daily deposit reports. 
• Ensure operational processes and guidelines are adhered to and observe the appearance of the branch, reporting repairs and maintenance issues promptly. 
• Exercise independent judgement in handling policy decisions related to customer satisfaction, problem solving and employee performance. Fosters a positive and supportive team environment.
• Assist management in facilitating the following: staff meetings, staff training, product knowledge and coaching. Complete on-going courses to maintain required compliance knowledge requirements.
• Possess a thorough knowledge of customer service responsibilities and lead the training of new customer service representatives. Provide direction and/or insight to other branch employees on how to perform their job well and contributes to the branch growth and success. 
• Actively participate in bank community involvement activities. 
• Follow consultative sales approach and execute the Bank's service standards.
• Provide superior customer service through listening to customers, effectively provide and recommend financial solutions that address their needs. 
• Assist branch team in problem solving with customers, resolving customer problems, answering inquiries and explaining changes in procedures. 
• Promote and cross-sell bank products and services while providing quality service and information to customers and prospective clients.
• Perform all customer service responsibilities as required to include opening new accounts, account maintenance, research requests and processing teller transactions. 
• Comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Requirements

Required:

• At least 5 years+ of progressive branch office experience
• High School Diploma or GED 
• Ability to perform basic financial calculations with extreme accuracy
• Ability to move up to 30 pounds in the form of cash drawers, coin and other office supplies

Preferred:

• Associate’s Degree
• Excellent verbal and written communication skills
• Competent computer skills
• Ability to multi-task and follow detailed instructions
• Ability to perform responsibilities with composure under the stress of deadlines, maintaining extreme accuracy and quality 

John Marshall Bank is an Equal Opportunity Employer 

The projected wage range for this role is $27.90 - $41.85 commensurate with skillset.

At John Marshall Bank, we pride ourselves on being able to attract the best talent in the industry, therefore we offer a comprehensive benefits package which includes: 

• Medical
• Dental
• 401K Retirement Plan w/ an Employer Match (4% match on 5% contributions – this is highly competitive compared to other organizations)
• Vision 
• Employee Assistance Program
• Flexible Spending 
• Transit Reimbursement
• Dependent Day Care
• Long Term Care
• Paid Time Off
• Life and Disability Coverage 

At this time, John Marshall Bank will not sponsor a new applicant for employment authorization for this position.