IT Service Owner

Your Future Team

Join one of the world's leading professional services firms and become part of a dynamic team that thrives on innovation and excellence. As a Senior IT Service Owner, you will play a crucial role in defining, implementing, and optimizing IT services that drive business success. If you have a passion for technology, leadership, and delivering exceptional service outcomes, we invite you to explore this unique opportunity.

Your advantages of being one of us 

• Career Growth, Your WayAccess top-notch training and career development, with a clear progression path to help you level up at your own pace.
• Global Impact, Local ConnectionsWork on international projects and collaborate with diverse teams, all while making an impact locally.
• Inclusive, Flexible CultureEmbrace a culture where your voice matters, with flexible hours to balance work and life seamlessly.
• Build Your NetworkGain access to an exclusive alumni network and attend industry events to connect and grow your professional circle

Your contribution to our success 

1. Develop, implement, and continuously improve the IT service strategy aligned with business objectives.
2. as the primary point of contact for the service; oversee the service lifecycle from inception to retirement.
3. Ensure compliance with organizational policies, standards, and guidelines.
4. Monitor service performance; identify areas for improvement and drive initiatives to enhance service quality and efficiency.
5. Collaborate with business leaders, IT teams, clients, and vendors to effectively communicate service goals and status.
6. Oversee the resolution of incidents and problems affecting the service's performance and availability.
7. Follow the service budget, ensuring cost-effective delivery while maintaining high quality and performance standards.

Your Skills

1. Bachelor or Master's degree in Business Administration, Computer Science, Engineering, Information Systems or related discipline
2. 4 to 6 years of relevant experience in IT service management, ideally within a Big 4
3. Client satisfaction and results oriented
4. Passionate about ITIL framework and practices
5. Previous experience and knowledge on service management methodologies is a strong asset
6. Knowledge of organizational policies, standards, and guidelines regarding IT service management is a strong asset
7. Proven analytical skills to identify and solve issues systematically
8. Proven experience effectively prioritizing workload to meet deadlines and work objectives
9. Excellent written and oral communication skills in English and French is a must; German is an asset

Interested? Please submit your resume in English

Get to know more about Deloitte; LinkedIn page (#DeloitteLU), Instagram page, YouTube page or website.

With more than 2,600 employees and 98 nationalities, Deloitte Luxembourg is one of the Grand Duchy's largest, strongest and oldest professional services firms. For 75 years, our talented teams have been serving clients in various industries delivering high added-value offerings to national and international clients in audit and assurance, consulting, financial advisory, risk advisory, tax, and related services. Deloitte Luxembourg is part of the global Deloitte network.