Claims Team Manager

Who Are We?

MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what-ifs” of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!

What Will Make You Successful In This Role?

Minimum Qualification Required

• •    Grade 12/Standard 10/NQF 4 
• •    BCom Degree (Optional)

Minimum Experience Required

• •    3 years short term insurance experience
• •    3 years Claims experience
• •    1 year Supervisory/Management experience

Key Responsibilities

• Operational and Performance Management
• •    Lead and manage the claims team and dashboards to achieve operational targets and service level agreements (SLAs).
• •    Monitor the team’s accuracy and efficiency in processing claims across all business lines.
• •    Ensure timely and accurate settlement of claims in accordance with company policy and regulatory guidelines.
• •    Monitor daily performance statistics and workforce management.
• •    Handle daily claims focus, task distribution, and work allocations.
• •    Assist clients with escalated queries and ensure suitable resolution.
• •    Complete people management tasks accurately and timeously.
• •    Provide regular coaching and conduct performance reviews.
• •    Drive continuous process improvement to enhance efficiency and customer satisfaction.
• People and Team Management
• •    Foster participative leadership and strong communication within the team.
• •    Support skills development through coaching, mentoring, and peer-to-peer learning.
• •    Ensure effective onboarding and integration of new employees.
• •    Collaborate with other departments to ensure seamless claims handling and positive client outcomes
• •    Ensuring participative leadership and strong communication within the team
• •    Coaching and peer to peer learning
• •    Developing of all employees and ensuring smooth on boarding for new employees.
• •    Collaborate with other departments to ensure seamless claims handling.

Essential Attributes

•    Leadership and Team Management: Ability to inspire, develop, and guide team members to meet goals.
•    Claims Knowledge: Strong technical expertise in motor insurance claims, including fault and non-fault
handling.
•    Communication Skills: Clear and confident communicator, both verbally and in writing.
•    Customer Focus: Commitment to delivering a positive claims experience and resolving issues efficiently.
•    Decision-Making: Capable of making sound, timely decisions with balanced risk awareness.
•    Analytical Thinking: Ability to interpret data, identify trends, and implement data-driven improvements.
•    Adaptability: Comfortable working in a fast-paced environment with evolving priorities.
•    Compliance Awareness: Thorough understanding of industry regulations and adherence to standards.

Knowledge And Skills

Drive leads and service targetsCoaching, quality and complianceReporting and communicationManagement of employees

Personal Attributes

Decision quality - Contributing independentlyInterpersonal savvy - Contributing independentlyPlans and aligns - Contributing independentlyDirects work - Contributing independently

Build A Successful Career With Us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

Cultivates innovation - Contributing independentlyCustomer focus - Contributing independentlyDrives results - Contributing independentlyCollaborates - Contributing independentlyBeing resilient - Contributing independently

Turnaround Time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Deadline to apply: 30 September 2025.

Our Commitment To Transformation

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.