Analyst, Customer Care

Hiring Manager: Rekha Sharma

Recruiter: Radhika Kapoor

The primary responsibility of this role is to support the India Claims processing team in executing daily operational tasks related to claims processing, order management, and customer communication.

• Key Responsibilities:
• •    Support basic claims processing tasks under guidance, including documentation verification and coordination for credit/debit note issuance.
• •    Assist with order management activities and customer service coordination across internal teams.
• •    Liaise with sales and finance teams to support timely resolution of customer issues.
• •    Follow up on standard issues related to pricing, billing, and delivery discrepancies.
• •    Help maintain customer-related data and assist with periodic reporting.
• •    Escalate process delays or recurring issues to the appropriate team leads.
• •    Ensure adherence to standard operating procedures (SOPs) and compliance guidelines.
• •    Contribute to maintaining data accuracy in ERP and CRM systems.
• •    Participate in process improvement discussions as needed.

Quality System Requirements

•    In all actions, need to demonstrate a primary commitment to patient safety and product quality by maintaining compliance with the Quality Policy and all other documented quality processes and procedures.

Skillset Required:

• •    Education: Bachelor’s degree (any discipline)
• •    Experience: 3–4 years of experience in supply chain finance, claims support, or order processing; prior exposure to SAP or Salesforce is a plus.
• •    Basic understanding of supply chain finance concepts, such as invoice handling, vendor payments, and working capital basics.
• •    Good communication and interpersonal skills with a collaborative approach.
• •    Basic knowledge of MS Office (Excel, PowerPoint, Outlook). 
• •    Willingness to learn and grow in a structured, process-driven environment.
• •    Familiarity with business English for written and verbal communication

Requisition ID: 614659