Application Consultant, CRM

As an Application Consultant, CRM, you will play a key role in innovative projects, overseeing the design, development, implementation, testing, training, and post-go-live support of CRM solutions. You will also provide Level 3 support for escalated issues, ensuring the stability and effectiveness of our CRM applications.

Your Main Responsibilities:

Application Support

• Resolve tickets escalated from Level 2 support, including system bugs, complex service requests, and change requests.
• Provide expert troubleshooting and solutions for critical application issues.

Ticket Analysis

• Analyze support tickets to identify root causes and recommend preventive measures.

Training

• Deliver Super User training for various projects, ensuring effective knowledge transfer and user adoption.

Project Delivery

• Lead the design, development, testing, training, rollout, and aftercare phases of innovation projects within the Delivery Area.

Line Of Expertise

• Serve as the Process Owner for designated Lines of Expertise within the Delivery Area.
• Collaborate with business stakeholders to identify and implement optimal solutions for users and customers.

Your Background:

• 5-6 years of experience are needed:
• University Degree preferable in – Sales Business
• Experience with SAP CRM is Mandatory in the following Areas:
• CRM Sales (Account, Activity, Opportunity, Quotation)
• CRM Interaction Center (Interaction Record, Service Requests, Service Orders)
• Experience with SAP C4C will be considered in the evaluation
• Knowledge of other SAP modules (ie. CS, SD, LE) will be extra bonus.
• This experience must come from similar Sales companies/operations or from a Consultancy Company where proven experience can be documented
• International experience from either previous jobs in Global oriented Companies or from similar experience through consultancy assignments are mandatory
• Must demonstrate knowledge and understanding of the specific SAP modules.

Do you want to learn more?

 If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.

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 We look forward to hearing from you.