Onsite Service Engineer *PC 1518

Your Role:

Miltenyi Biotec is seeking a highly skilled Onsite Service Engineer to serve as the dedicated on-site  at customer facility. In this customer-facing role, you will act as Miltenyi’s primary technical representative, supporting advanced instrumentation critical to cell therapy manufacturing, biomedical research, and GMP-regulated environments—helping to advance therapies that directly impact patient lives.

While this position is distinctly an engineering role, you will work closely and collaboratively with our skilled technical teams, leveraging their expertise to ensure equipment remains fully operational, compliant, and optimized for performance. Together, you will form a seamless partnership, combining engineering insight and hands-on technical skill to deliver exceptional service and support.

You will operate independently in a dynamic, high-stakes environment, interfacing regularly with scientists, manufacturing professionals, and quality assurance teams to enable groundbreaking science and manufacturing excellence. This role blends strategic problem-solving, project management, hands-on engineering, and professional communication, overseeing the full equipment lifecycle—from installation and qualification to troubleshooting and preventive maintenance—with access to Miltenyi’s robust internal engineering and technical network.

Success requires not only deep technical expertise but also the confidence, integrity, and professionalism to operate autonomously, make informed decisions in regulated environments, and build trusted, collaborative relationships with both our internal teams and customer stakeholders at the forefront of innovation.

Essential Duties And Responsibilities:

• Act as the primary on-site technical representative, serving as the face of Miltenyi Biotec at a critical customer location, and owning all aspects of service, support, and customer communication related to our instrumentation.
• Independently manage the installation, qualification, maintenance, and repair of complex biomedical equipment and software systems, ensuring compliance with GMP, GDP, and site-specific protocols.
• Build and maintain strong professional relationships with customer stakeholders, including scientists, engineers, quality teams, and operations managers — communicating effectively and confidently with individuals at a high scientific and technical level.
• Troubleshoot and resolve complex, multi-domain issues involving mechanical, electrical, software, and network components, escalating strategically when necessary while maintaining ownership of the case.
• Maintain rigorous and compliant documentation, including service reports, calibration records, inventory tracking, and change control logs, in accordance with regulatory and internal quality standards.
• Coordinate service requests and complaints within GMP environments, ensuring timely response, proper tag-out procedures, and comprehensive follow-through.
• Collaborate cross-functionally with internal teams such as Technical Support, MSAT, Engineering, Quality Control, and Sales to ensure aligned and efficient service delivery.
• Operate with a high degree of autonomy, managing priorities and service demands independently, while leveraging the full support of Miltenyi Biotec’s technical infrastructure and resources.
• Participate in ongoing training and professional development, staying current on Miltenyi product updates, regulatory changes, and industry best practices.
• Manage personal and on-site inventory of spare parts and engineer consumables, auditing, order placement, receipt, storage, control, distribution and consumption of spare part and engineer controlled consumable stocks at the site.

Requirements:

• Bachelor’s degree in biomedical technology, Electronics, Mechatronics, or a related engineering field, and 5+ years of relevant experience supporting complex biomedical, analytical, or automation systems. Associate’s degree in one of the above fields, or completion of an applicable Military Occupation Designation (MOS) or General Schedule (GS) rating of 5 or above, and 7+ years of experience in similar roles; Or a combination of education and experience. 
• Proven experience in customer service or relationship   and the ability to interface effectively with scientific and technical customers.
• Strong hands-on background in diagnostics, maintenance, or integration of electromechanical systems.
• Experience with GMP-regulated, cleanroom, or high-tech manufacturing environments is highly desirable.
• Experience with inventory control, management and auditing. 
• Proficient in the use of diagnostic tools, measurement equipment, and software platforms to ensure operational readiness and regulatory compliance.
• Proficient in Microsoft Office and able to quickly learn and navigate custom or proprietary software platforms used for diagnostics, compliance, and reporting.
•  Domestic Travel Requirements - Up to 5% based on business need. International Travel Requirements - Up to 5% for training  

Knowledge / Skills / Abilities:

• Multidisciplinary engineering proficiency across mechanical, electrical, and software systems, with the ability to diagnose and resolve complex, system-level issues in the field.
• Fluent in interpreting schematics, wiring diagrams, and technical documentation, applying engineering judgment to real-world service and integration challenges.
• Skilled in the calibration, alignment, and repair of electromechanical biomedical systems, with hands-on experience in assembly and component-level troubleshooting.
• Working knowledge of instrument networking and PC-based control systems, including integration with lab information systems and regulated IT environments.
• Professional demeanor and credibility when working alongside high-level scientists, engineers, and GMP stakeholders; comfortable representing the company as the sole on-site technical lead.
• Able to translate complex technical issues into clear, actionable information, whether communicating with scientists, operators, or internal engineering teams.
• Highly organized, self-directed, and confident in independent decision-making, especially in regulated environments where accuracy, timing, and compliance are critical.
• Effective at managing priorities in a dynamic setting, balancing proactive maintenance with urgent troubleshooting demands — all while maintaining excellent documentation and regulatory compliance.
• Committed to continuous learning, professional development, and staying current with emerging technologies, standards, and best practices in biomedical and automation engineering.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to walk; use hands to finger, handle, or feel; reach with hands and arms, talk, and hear. The employee is required to stand; climb or balance and stoop, kneel, crouch. The employee must occasionally lift and/or move up to 50 pounds alone or up to 80 pounds dual lift. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus. Must have ability to handle more than one task at a time and must work at a rapid pace while maintaining attention to detail.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This job is performed in a variety of facilities. This person will have an office environment for about half of the work performance, which is temperature controlled. This job requires the person to be mobile to visit customer sites. Due to the travel requirements, this position may be exposed to natural elements of nature. Used research/clinical equipment may be handled in this job and strict SOPs and PPE must be worn.

The hiring range for this position is expected to fall between $93,100 - $101,300/year, reflecting the range candidates can reasonably expect to be considered for at time of offer, based on factors such as experience, internal equity, and qualifications.

The salary of the finalist(s) selected for this role will be set based on a variety of considerations, including but not limited to internal equity, experience, education, specialization, skills, abilities, and training. The above range represents the Company’s good faith and reasonable estimate of possible compensation at the time of posting.

In addition to your salary, the Company offers a comprehensive benefits package, including health, vision, and dental insurance, as well as a 401(k) plan. All benefits are subject to eligibility requirements. Certain positions may also be eligible for additional compensation such as bonuses or commissions.

Miltenyi Biotec, Inc. is an EO Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity.

Miltenyi Biotec, Inc. participates in E-Verify.

Are you ready to start revolutionizing biomedical research? When you join Miltenyi Biotec, you join a family that is passionate about making a real impact – one breakthrough at a time. For over 30 years, we have played a pivotal role in the design, development, manufacture, and integration of products for sample preparation, cell separation, cell analysis, imaging, and cell culture needs. These developments have led to cutting-edge cell and gene therapies – transformative methods that mobilize the body’s own cells and genetic blueprint to tackle diseases such as cancer and autoimmune conditions. Today, our more than 18,000 solutions play a vital role in paving the way for the medicine of tomorrow.