Team Leader - Mandarin/Cantonese - JB

Qualifications

• Minimum Requirements:

• Experience
• Skills & Competencies
• Work Requirements
• Education & Language
• Diploma/Degree and Above
• English proficiency B2 CEFR level or higher (verbal and written)
• Fluent in Mandarin or Cantonese (verbal communication required)
• Minimum 1 year experience as a Team Managing experience a BPO/Contact Centre Environment.
• Preferably exposure to a similar e-commerce/marketplace industry in a BPO environment
• Strategic thinker with strong analytical and creative problem-solving skills
• Passion for ensuring an excellent user experience
• Have good organizational and coordination skills as well as the ability to withstand pressure.
• Possess strong organizational and coordination skills, the ability and methods to effectively motivate the team
• Must be able to work in office at Medini 9, Iskandar Puteri, Johor, Malaysia

Responsibilities

• Responsibilities:

• Provide mentorship, guidance and career development to members of your team
• Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions
• Team management responsibilities for a market team, whilst also serving as a cross functional and a global liaison in developed areas of expertise
• Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results
• Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication
• Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions