Sr Supv Service Desk - Lead

Requisition Number: 102314 

Sr. Supv Service Desk

Location: This is a hybrid opportunity in the Gurugram area.

Insight at a Glance

• 14,000+ engaged teammates globally with operations in 25 countries across the globe.
• Received 35+ industry and partner awards in the past year
• $9.2 billion in revenue
• #20 on Fortune’s World's Best Workplaces™ list
• #14 on Forbes World's Best Employers in IT – 2023
• #23 on Forbes Best Employers for Women in IT- 2023
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About The Role

As a Sr. Supv Service Desk, you will oversee a team of service desk representatives and team leads who provide technical support to our clients. We will count on you to demonstrate the ability to achieve results, provide leadership, communicate effectively, and maintain client satisfaction and retention metrics. Along the way, you will get to:

• Manage a team of service desk representatives and team leaders and ensure that client satisfaction standards are met.
• Ensure that the Service Desk team maintains and follows company policies and procedures.
• Foster a work environment that aligns to the Company values and promotes teamwork and customer service standards.
• Maintain key performance indicators (KPIs) for the team and regularly review performance and provide feedback to team members
• Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we’re looking for

• Bachelor's degree in a relevant field or equivalent experience 
• At least 2 years of experience in managing a service desk or customer service team.  
• Effective communication skills 
• Ability to prioritize deadlines and manage multiple projects simultaneously 

What you can expect

We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.
• Medical Insurance
• Health Benefits
• Professional Development: Learning Platform and Certificate Reimbursement
• Shift Allowance

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
• At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!
• Today's talent leads tomorrow's success. Learn more about Insight: 
• https://www.linkedin.com/company/insight/

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight India Location:Level 16, Tower B, Building No 14, Dlf Cyber City In It/Ites Sez, Sector 24 &25 A Gurugram Gurgaon Hr 122002 India