Front Office Assistant

Company Description

About Shine Social Brand

At Shine Social Brand, we believe that every customer interaction is an opportunity to deliver value, build trust, and create meaningful experiences. As a forward-thinking brand engagement company, we specialize in customer support solutions that combine human connection with operational excellence. Our team is committed to elevating service standards and empowering professionals to grow and succeed within a collaborative environment.

Job Description

Job Description

We are seeking a highly organized and personable Front Office Assistant to serve as the first point of contact for our Cincinnati office. In this role, you will be responsible for ensuring smooth front-desk operations, supporting internal teams, and maintaining a welcoming environment for clients and visitors.

Responsibilities

• Greet and assist clients, visitors, and staff in a professional manner
• Answer and direct phone calls and emails to appropriate departments
• Maintain the cleanliness and organization of the front desk and lobby area
• Manage incoming and outgoing mail and deliveries
• Schedule appointments and maintain meeting room calendars
• Assist with general administrative support tasks including data entry, filing, and document preparation
• Coordinate office supplies and ensure inventory is stocked
• Support internal communications and provide logistical help for office events

Qualifications

Qualifications

• High school diploma or equivalent required; associate degree or administrative training preferred
• Minimum 1 year of experience in an administrative, receptionist, or front office role
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Proficiency in Microsoft Office (Word, Excel, Outlook) and general computer use
• Professional appearance and demeanor
• Ability to multitask and handle a fast-paced environment with efficiency

Additional Information

Benefits

• Competitive salary between $50,000 and $54,000 per year
• Opportunities for professional growth and internal advancement
• Skill development through ongoing training and workshops
• Supportive and collaborative team environment
• Paid time off, holidays, and health benefit options