Associate Credit & Collections Portfolio Analyst

Associate Credit & Collections Portfolio Analyst

Location: Hybrid - Exton, PA

Position Summary:

The Credit & Collections team is a key component to Bentley’s overall Operations Advancement Organization. We are seeking a highly motivated individual to support our financial operations team. If you have good communication skills, are well organized, possess strong communication and numeracy abilities combined with an ability to multitask and hold yourself accountable, then this is the role for you. Accuracy, good comprehension of complex processes and willingness to work under pressure at times are requirements. This is a great opportunity to join a collaborative team and develop your career within a multinational company.

Responsibilities:

• Deliver an extremely high level of user service by providing timely information, resolving disputes, credits, and Cloud Services Subscription statement processing and adjustments
• Deliver exceptional first-line telephone and email support to users and reliably log user interactions in internal CRM system. 
• As a first-line support team member, ensure the accurate routing of unrelated support issues to the appropriate queues and teams (phone and CRM system). 
• Manage small portfolio of accounts as training for full portfolio later in year
• Use collection module for sending dunning letters, statements, and invoices to users
• Call delinquent accounts for payment info
• Process user payments via Credit Card and handle user refund requests
• Call on small balances for collection <$1,000
• Complete Special Projects as needed
• This is a full-time role expected to work 40 hours per week, hybrid in Exton, PA.
• Requires sitting or standing at will while performing work on a computer (or any other physical requirements). The role requires communication with managers, peers, and other colleagues of the company in person (on occasion), and by utilizing Microsoft Teams chat, calling, and meeting functions.
• This role does not require travel.

Qualifications:

• 1-2 years of experience in cash posting or accounts receivable.
• SAP experience (or other ERP system equivalent in CRM and/or other application modules) highly regarded.
• Demonstrated excellent written, verbal, and interpersonal communication skills. 
• SAP experience (or other ERP system equivalent in CRM and/or other application modules) highly regarded.
• Proficient in MS Office Suite.
• Strong problem-solving skills with the ability to work independently and collaboratively in a team environment.
• Self-starter with a proactive mindset and high degree of adaptability.
• Quick learner with strong attention to detail.
• Creative thinker with the initiative to identify and implement process improvements.
• Positive attitude and strong customer focus. 

What We Offer:

• A great Team and culture – please see our Recruitment Video.
• An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.
• Competitive Salary and benefits.
• The opportunity to work within a global and diversely international team.
• A supportive and collaborative environment.
• Colleague Recognition Awards.

About Bentley Systems

Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. www.bentley.com

Equal Opportunity Employer:

Bentley is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, disability, pregnancy, protected veteran status, religion, national origin, age, genetic information or any other protected characteristic.  This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training. Know Your Rights as an applicant under the law.

Bentley Policy on EEO, Affirmative Action and Pay Transparency Non-Discrimination

Bentley participates in e-Verify / Bentley participate in e-Verify / Right to Work Notice

Request An Accommodation:

As an Equal Opportunity Employer, Bentley is committed to providing reasonable accommodations to applicants with disabilities. We encourage you to request a reasonable accommodation if you are not able to fully use or access our online application system.   You can make an accommodation request by calling 610-458-5000 or sending us an email at disabilityrequest@bentley.com

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