Ops Support Executive, EUC & Svc Desk

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

Responsibilities

• To prepare the monthly, quarterly and annual reports and conduct reviews of the report together with Engineers, TS Lead and Security Officers
• To work with respective Team Leads, SDM and Security officers to review and re-baseline all the process documents, hardening standards, technical standards and other documentation maintained by the agency
• Coordinate with the agency admin on any other administrative matters which is applicable to the project (ie. Staff movement, Submission of Security Clearance and Staff Exit Clearance).
• Process and resolve standard SRs through the designated ITSM system (ServiceNow) in accordance with the agreed SLA’s
• Perform User Access Management (UAM) which mainly includes the following (Provisioning/Deprovisioning/updating) of user accounts
• Execute common administrative tasks as defined and required by the agency

What you will need

• 3-5 years of working experience in IT Infrastructure Support
• Proficient in Microsoft Office 365 (client), IT Service Management System (ServiceNow)
• Sound understanding of ITIL Foundation, ITIL certification is a strong advantage
• Good customer relationship management experience
• Excellent written, oral and presentation skills
• Degree / Diploma in a relevant field

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.