Lead, Technical Operations

Team Rubicon (TR) is seeking a Lead, Technical Operations to join TR's Technology team! The Lead, Technical Operations will be responsible for owning, scaling, and driving efficiency across the IT, Cloud, and Cyber Security domains at Team Rubicon. This will require the ability to partner with third-party service providers, offshore resources, and stakeholders within the organization to make sure that every dollar spent in the IT space is delivering as much impact as possible. The Lead, Technical Operations will be responsible for maintaining relationships with third party service providers and offshore resources in the help desk, as well as monitoring and maintaining Service Level Agreements (SLAs) and leveraging Key Performance Indicators (KPIs) to help ensure that the organization’s goals are being met.

Every day will be a challenge, but every month brings new opportunities for an organization that is quickly becoming a household name in disaster response. This position reports to TR’s Deputy Director, Technology and is based remote anywhere within the United States.   

Duties:

• Oversee daily IT operations, ensuring system uptime and reliability.
• Implement standard operating policies and procedures that comply with industry best practices and organizational workflows.
• Maintain relationships with third-party service providers and offshore resources.
• Monitor service level agreements (SLAs) and leverage key performance indicators (KPIs) to ensure goals are met.
• Enforce compliance with contracts, privacy regulations, and internal policies.
• Ensure cybersecurity standards and data protection protocols are upheld.
• Partner with key members of every department to understand friction points within the IT and Technology space and work to remove or minimize those challenges. Collaborate with senior leadership to set departmental IT goals and ensure the team has the resources and support to achieve them.
• Leverage change management best practices to plan and execute technology upgrades, migrations, and process improvements. 

Education And Background:

• Bachelor’s degree in Technology, Engineering, or a related field
• 5-7 years of experience in a technical role including 2–3 years in a supervisory and/or lead capacity
• Proven experience in IT operations management, network and system administration, and cloud computing platforms
• Strong problem-solving, analytical, and project management skills
• Familiarity with cybersecurity best practices and compliance standards
• Excellent communication and interpersonal skills 

Special Requirements:

• This is a full-time; REMOTE position and can be based anywhere within the continental United States and provides a flexible & non-traditional work schedule (relocation expenses not provided)
• Expect to travel at minimum four times a year (once per quarter) for Quarterly Planning & Design Sessions, as well as other opportunities to engage with staff and volunteers in the field
• As with any Technology focused role, you will sometimes be required to work nights or weekends to resolve critical issues or roll out new features 

Job Type:

• Full-time; salary, exempt

Pay Range:

• $87,145.60 - $129,975.30 per year

Cultural Values:

• Mission First, Greyshirts Always: Anyone joining TR must understand that our mission to provide disaster response comes first 
• Step Into The Arena: TR needs leaders who aren’t afraid to dare to be great 
• Everyone Has A Role Know It: Ability to successfully navigate a fast-paced, high-growth environment and solve problems in the face of ambiguity 
• GSD: We are entrepreneurial, resourceful, and determined no matter how chaotic the situation 
• Change Your Socks: We take care of ourselves and each other so we are best equipped to serve those in greatest need 
• Adults Only: Every team member is an adult until proven otherwise 
• Your Mother’s A Donor: Every leader must be committed to fiduciary responsibility, transparency, and financial stewardship 

Perks Of The Team:

• Flexible Unlimited Paid Time Off
• Generous holiday schedule (including a paid week off between winter holidays)  
• Matching 401k contributions up to 4% with no vesting requirement 
• 100% company-paid health benefits for employees and their dependents  
• Professional development, leadership development and events/conferences 
• Paid time off to volunteer with the non-profit of your choice
• One-week all-inclusive onboarding experience   

Learn More About Team Rubicon:

• Website: Team Rubicon USA
• LinkedIn: Team Rubicon
• Facebook: Team Rubicon 
• X: @TeamRubicon
• YouTube:  Team Rubicon
• Instagram: @teamrubicon
• Threads: @teamrubicon
• TikTok: @teamrubicon

Team Rubicon is an equal opportunity employer and is committed to not only including but actively seeking out a diversity of lifestyles, experiences, perspectives, and voices in order to foster inclusion, growth, and innovation. Your candidacy will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.