Catering & Sales Coordinator

Company Description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

• Adhere to all Guest service standards for the position. Always maintain a positive professional image.
• Answer and direct all incoming calls to the sales office and greet all clients that enter the sales office. Maintain clean, hospitable office environment for team and clients
• Perform word processing tasks, spreadsheets, filing, and coping duties for Team as assigned. This could include creating/printing tickets, menu cards, gift certificates, etc.
• Assist welcoming groups and assisting with directing guests when needed for events.
• Act as guest service liaison, handle guest opportunities and resolve situations to ensure smooth operations and excellent customer service throughout the conference center.
• Assist with inspecting meeting rooms prior to the Guest’s arrival ensuring the details from the Banquet Event Order are executed correctly.
• Act as on-property liaison for group & event contacts to coordinate with all departments and ensure group requests are accommodated
• Interact with guests to obtain feedback on quality and service standards
• Join Event Managers as they initiate and conduct planning meetings with clients to understand their vision for the event to accurately articulate their needs with the Property
• Work closely with Banquets, Culinary, Hotel and other leadership to ensure client’s arrangements are executed as contracted and detailed
• Assist Sr. Catering & Conference Services Manager to prepare and distribute daily, weekly and monthly reports as required. Includes daily BEO distribution and Change Log. Maintain accurate BEO Book
• Service and detail conference center groups and/or internal events as assigned by Sr. Catering & Conference Services Manager
• Document all details and activities accurately in Delphi.
• Perform all administrative duties as required to successfully assist the department. Complete group resumes or group information sheets & post-con reports for each group as required
• Foster excellent interdepartmental communication and rapport throughout the property
• Maintain knowledge of all promotions throughout the property to engage and retain business
• Maintain communication and rapport with guests to ensure the utmost quality customer satisfaction
• Adhere to all department and property policies and procedures, including, but not limited to, standards of conduct, attendance, appearance, cash handling, confidentiality, safety, signature sequence of service, and sanitation  
• Help ensure accountability for all compliance issues, regulations, laws, and health requirements as related to food and beverage operations
• Perform all related duties as assigned by designated managers or Director of Sales

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.