Business Excellence Analyst

Company Description

At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn.
Allergan Aesthetics | An AbbVie Company

Job Description

This role is about high level of organization skills, coordination with external and internal parties, and solid time management skills. The individual must be able to work very collaboratively with both internal stakeholders and external providers and build consensus.

The Business Excellence Analyst is responsible for quality of data and high-level analysis.

Responsibilities:

Master Data Management:

• Maintain master database such as customer profile, territory, employee, and target information and continuously seek ways for enhancement
• Conduct routine customer data matching and mapping validation
• Routinely monitor data accuracy and system usage

Engagement:

• Regularly work with commercial and sales team to improve data collection, validation, and reporting process to drive both speed and accurate delivery
• Work with BE Manager to process quarterly territory and HCP target group setting information in the system
• Super user of BI and CRM able to answer queries and questions regarding system use
• Be point of contact and expert on Veeva/BI for the other BE Managers and Veeva/SOA.

Customer Segmentation/Profiling:

• Customer Profiling Management for CRM. Ensuring data is collected to allow segmentation and targeting strategies are implemented.
• Track sales force performance

Qualifications

• University Degree or equivalent
• Minimum 1-year experience in working with “big data”/analytics
• Fluent in written and oral English
• Proficiency in MS application
• CRM and IT experience are preferred
• Excellent data analysis and reporting skills.
• Strong analytical and consultancy skills and business acumen
• Self-starter attitude and a history of quickly and smoothly executing complex projects with minimal guidance.
• Strong bias for action and results orientation

Additional Information

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

• US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
• US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
• https://www.abbvie.com/join-us/reasonable-accommodations.html