IT Support Analyst - VB script

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and the environment safer, healthier and more sustainable. From the food you eat to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins is a global leader in food, environmental, pharmaceutical and cosmetic product testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over just 35 years, Eurofins has grown from one laboratory in Nantes, France to 62,000 staff across a network of over 1,000 independent companies in 61 countries, operating 900 laboratories. Performing over 450 million tests every year, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialized clinical diagnostics testing.

Eurofins is one of the fastest growing listed European companies with a listing on the French stock exchange since 1997. 

Eurofins IT Solutions India Pvt Ltd (EITSI) is a fully owned subsidiary of Eurofins and functions as a Global Software Delivery Center exclusively catering to Eurofins Global IT business needs. The code shipped out of EITSI impacts the global network of Eurofins labs and services.

The primary focus at EITSI is to develop the next generation LIMS (Lab Information Management system), Customer portals, e-commerce solutions, ERP/CRM system, Mobile Apps & other B2B platforms for various Eurofins Laboratories and businesses. Young and dynamic, we have a rich culture and we offer fulfilling careers.

Job Description

• Position title: IT Support Analyst
• Location: Bengaluru, Karnataka, India
• Shift timings: 8.00am to 5.00pm or 12.00pm to 9.00pm IST
• Work mode: Hybrid - 3 Days office

Role Objective:

We are seeking a technically skilled IT Support Analyst with at least 2 years of experience in IT support and hands-on expertise in VB scripting. The ideal candidate will be responsible for diagnosing and resolving technical issues, supporting end-users, and automating tasks using VBScript to improve operational efficiency.

Key Responsibilities:

• Provide 1st and 2nd line technical support for LIMS application.
• Design, write, and debug VB (Visual Basic) scripts to automate workflows, customize user interfaces, and enhance functionality within the LIMS platform.
• Develop and maintain VB scripts for laboratory instruments related calculations
• Develop and maintain VB scripts for automation of routine tasks.
• Maintain documentation of issues, solutions, and procedures.
• Collaborate with other IT teams to escalate and resolve complex problems.
• Ensure compliance with IT policies and data security standards.

Required Skills & Qualifications:

• Minimum 2 years of experience in IT support or helpdesk roles.
• Proficiency in VBScript for automation and task scheduling.
• Strong knowledge of Windows environments and networking fundamentals.
• Experience in writing SQL queries.
• Familiarity with ITIL practices and ticketing systems.
• Excellent problem-solving and communication skills.
• Ability to work independently and manage multiple tasks.
• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).

Qualifications

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).