User Research Specialist

Lovehoney Group is the world’s leading sexual wellbeing company, with the mission to elevate pleasure through innovative technologies, a data-driven approach, and foster creative and fresh perspectives on intimacy. We offer exciting brands with innovative, high-quality sex toys, lingerie, and accessories in a streamlined online shopping experience.
At Lovehoney, we employ over 800 passionate and progressive individuals across 9 global offices, each person contributing a unique blend of talents to our diverse workforce. We are proud to be a company that thrives by doing things differently, challenging expectations and stereotypes while making a positive impact on our customers’ lives.Join us at Lovehoney, where pleasure combines with creativity, data, and innovation!
We are currently looking for a User Research Specialist who will play a pivotal part of our team where you will provide our teams with well-founded insights and data that directly support product, marketing, and business decisions. With your background in market and user research, you will accompany the entire product development process: from discovering new ideas, identifying customer needs, testing prototypes, conducting interviews and surveys, to quantitative market research and competitive analysis.  In this role, you will act as a trusted advisor across the organization, making sure that customer and market perspectives are always at the center of what we do. 

What You Will Do

• Design, conduct, and analyze qualitative and quantitative market and user research to generate actionable insights (e.g. in-depth interviews, focus groups, surveys, opinion polls, concept tests, competitive benchmarks). 
• Choose and apply the right research methods for different business questions, ensuring decisions are based on robust and meaningful data. 
• Actively advise stakeholders across R&D, Design, Product Management, and Marketing with professional research input, always keeping customer and market needs in focus. 
• Maintain, expand, and engage with our global tester community of more than 12k members. 
• Prepare research findings clearly and compellingly and present them to relevant decision-makers to provide user- and market-driven orientation. 
• Help foster customer empathy throughout the organization and act as a strong advocate for our users. 

What You Should Bring

• Degree in (Business) Psychology, Social Science, Market Research, Anthropology, or a related field, or equivalent relevant professional experience. 
• Proven professional experience in market research, user research, customer insights or related sociological/psychological research fields, ideally within a product- or customer-driven environment. 
• Solid understanding of qualitative and quantitative research methods and best practices, including study design, execution, and analysis. 
• Strong experience in conducting data-driven research projects. 
• Ability to translate complex data into clear, actionable insights for different stakeholders. 
• Independent, structured, and reliable working style with a high degree of ownership. 
• Enthusiasm for working with data and turning research into impact across the organization.

What We Can Offer You

• A welcoming workplace full of drinks, snacks, friendly faces and fun team-building events.
• Access to unique discounts at high street retailers, hotels, and service providers, in addition to a 50% discount on all Lovehoney products to explore and discover new ways to have fun.
• Enjoy a hybrid work model that fosters flexibility and work-life balance, with three days per week in-office and the opportunity to work remotely for up to 4 weeks per year, alongside 25 days’ holiday, plus an additional day for each year you are with Lovehoney, providing ample time for relaxation, rejuvenation, and exploration.
• Access to customized training opportunities to support your unique learning journey, complemented by biannual feedback cycles, offering valuable insights into your performance and growth areas, enhancing your development within the company.
• Recognising the significance of physical and mental health, we proudly provide gym benefits in addition to a mental well-being platform, to ensure our employees thrive both professionally and personally.
• Stay secure at work and at home with a complimentary 1Password Family account. All Lovehoney Group employees can invite up to five family members to join, offering your household a safe and simple way to manage passwords and sensitive information safely and easily. 

Our Interview Process

• CV review
• Interview with one of our Talent Acquisition Team Members
• Hiring Manager Interview
• Case Study Presentation

Lovehoney Group is an equal opportunities employer. We promise that every qualified person will be evaluated according to skills regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
If you require accommodations during the interview process due to a disability, please inform your Talent Acquisition Specialist so that we can ensure a smooth and inclusive experience for all candidates.
At Lovehoney Group, we embrace innovative technologies to enhance our recruitment process. We leverage artificial intelligence during screening interviews for CV reviews and note-taking. We prioritize transparency and respect your preferences, so you'll have the option to opt out of recording and AI-driven note-taking while still receiving full and fair consideration for the role.
We currently have a hybrid work model supporting a blend of in-office and remote work (3 days per week in-office).
If we sparked your interest and you are open to embarking on your professional path with us, please visit our Lovehoney careers page to apply: https://jobs.eu.lever.co/lovehoneygroup
Our privacy policy is available here: https://www.lovehoneygroup.com/priv