Transaction Monitoring Team Lead

CoinsPaid offers ready-to-use crypto payment solutions tailored to business’ every need. Standing at the forefront of mass adoption, our products help businesses gear up for the new era of digital assets. We showed a tremendous growth in terms of transactions and volumes since 2019 and in 2023 were marked by Forbes as the "Best Crypto Payment Gateway for High-Volume Transactions". 
Headquartered in Estonia and having 3 international hubs, we are still a remote-first company with employees working from 30+ countries around the world. At CoinsPaid, we are passionate about crypto, fintech and are putting great effort into building a team that will get the world ready for every-day crypto use. If these feel close to you - give us a shout!
 The Transaction Monitoring Team Lead is responsible for overseeing a team of analysts who investigate transaction activity, review alerts, and escalate suspicious cases in line with AML/CTF regulations. This role ensures that monitoring processes are efficient, well-documented, and compliant with regulatory requirements, while also providing leadership, governance, and cross-functional collaboration. The Team Lead serves as the escalation point for complex cases, ensures timely delivery of reports, and contributes to strengthening the company’s overall financial crime risk framework.

Key Duties And Responsibilities. Transaction Monitoring & Investigations:

• Oversee the review of alerts and cases generated by monitoring tools, ensuring thorough investigation of merchant profiles and transactions.
• Ensure activity aligns with merchants’ declared business models and identify anomalies or suspicious behaviors.
• Manage Transaction Monitoring Requests (TMRs), ensuring timely review, analysis, documentation, and resolution.
• Oversee the preparation and escalation of Internal Suspicious Activity Reports (ISARs) in accordance with internal and regulatory requirements.
• Ensure accurate handling of law enforcement requests and merchant/in-house risk check requests.
• Maintain complete and accurate records of investigations and findings in line with audit and compliance standards.

Team Leadership & Management:

• Lead, coach, and develop a team of transaction monitoring analysts, fostering a culture of accountability and continuous improvement.
• Allocate resources and manage team workload to meet SLAs and regulatory deadlines.
• Serve as the primary escalation point for transaction exceptions, delays, or complex cases.
• Ensure team members are kept up to date on emerging AML/CTF risks, regulatory developments, and best practices.

Governance, Reporting & Escalations:

• Prepare and deliver regular reports on team performance, monitoring outcomes, and compliance metrics to senior management.
• Support internal and external audits with relevant case data, documentation, and insights.
• Monitor adherence to internal policies, procedures, and regulatory standards, escalating material issues to senior stakeholders.

Cross-Functional Collaboration:

• Collaborate with Compliance, Legal, Risk, Treasury, Customer Support, Product, and Engineering teams to ensure effective case resolution and process integration.
• Represent the transaction monitoring function in cross-departmental projects, system enhancements, and policy rollouts related to financial crime prevention.
• Contribute to regulatory submissions, filings, and responses to official requests as needed.

Requirements:

• Experience in TRM in financial industry
• Leading experience
• Good analytical and investigation skills.

Why should you choose CoinsPaid?
To become a part of this solid team, passionate about their jobs and the crypto industry as a whole. To feel a great team spirit and meet people supporting each other's growth and development. To become a part of a rapidly developing international company and a crypto payments leader. Only in 2024 CoinsPaid was awarded more than 10 times:
- Acquisition International 2024 - Best Crypto-payment Solutions Firm 2024 - Europe;- World Business Annual Awards 2024 - Leading Blockchain & Cryptocurrency Firm in Europe 2024;- World Business Annual Awards 2024 -  Best Blockchain Initiative Europe 2024;- World Business Annual Awards 2024 - Best Blockchain Fintech Company Europe 2024;- Global Brands Magazine Awards - Leading Cryptocurrency Payment Solutions;- ICA Compliance Awards - Development of Automated Real-time Risk Assessment System;- Europe Fintech Awards - Crypto Award;- EiGE Awards - Best Payment Provider 2024;- World Business Annual Awards 2024 - Best Cryptocurrency Payment Solution Provider Europe 2024;- World Economic Magazine 2024 - Best Digital Payments Solutions Provider;- Malta Fintech Awards by Dynamic Events - Payment Services Provider of the Year;- Global Brands Magazine Awards - Best Crypto Payment Gateway;- Business Awards UK - Best Cryptocurrency Tech;- EGR B2B - Best Cryptocurrency Service Supplier 2024;- Global Cards & Payments Innovation Awards - Best B2B Payments Initiative;- International Investor Award - Most Advanced Crypto Payment Processing Firm 2024.
Solid facts about CoinsPaid:
- Private and profitable company, registered and licensed in Estonia;- Secure business, with regular financial and regulatory audits;- Over 10 years of experience in the blockchain development;- Over €700M processed in crypto monthly;- Over 1M transactions processed monthly;- Over 800 merchants accounts serviced;- Over 270 team members across 30+ countries.
By joining CoinsPaid now, you’ll participate in building the world's best crypto payment ecosystem, conquering new markets, and popularising cryptocurrencies.
Sounds good? Well then, we can’t wait to see your resume!To learn more please visit: https://coinspaid.com/about-us/ & https://coinspaid.com/careers/