Financial Operations Associate

Overview

Class: Full-time AND Permanent

Legal Entity: StoneX Securities Co. Ltd.

Company Overview:

Connecting clients to markets – and talent to opportunity.With 4,500+ employees and over 300,000 commercial, institutional, payments, and retail clients, we operate from more than 70 offices spread across six continents. As a Fortune 100, Nasdaq-listed provider, we connect clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, StoneX Group is made up of four business segments that offer endless potential for progression and growth.

Business Segment Overview:

Retail: Empower individual investors – and yourself – in the world of retail through a range of different financial products rooted in innovation and market intelligence. From FX and CFDs to precious metals, master an exciting world of wealth management tools.

Responsibilities

Position Purpose:

Client Financial Operations is an important and instrumental part of our operations since it serves as the function of client funds management. Our goal and mission are to ensure the very best customer experience through operational excellence and leveraging the abilities of our hard-working people on our service-oriented team. We work proactively in partnership with Sales, Client Services and Compliance teams to ensure customer transactions are done in a timely and accurate manner to ensure a positive client experience

Primary Duties Will Include:

• Support back office operations in processing customer transactions (deposits, withdrawals, transfers).
• Facilitate inbound and outbound payments (wire transfers, credit cards, e-checks, checks).
• Learn various banking systems to facilitate all functions of treasury operations.
• Help the firm manage risks associated with financial transactions.
• Keep team management informed of processing issues and red flags.
• Manage and fulfill internal projects or other individual tasks as delegated.
• Embrace our culture of continuous improvement by identifying and participating in areas of opportunity for improvement in our client treasury process

Qualifications

To land this role you will need:

• Bachelor’s degree in a related field
• Strong computer proficiency in Microsoft Windows environment
• Superior customer service and communication skills
• Proven ability to work effectively within a solution-driven team
• Strong organizational and prioritization skills
• Ability to multitask and proactively contribute as a team player
• Capable of self-managing under pressure to meet deadlines and client SLAs in a high-volume environment
• Fluent in Japanese and English; Chinese language skills are a plus
• Prior experience in operations, back office, or customer service roles
• Flexibility in schedule is essential

Working Environment:

• Hybrid (1-day WFH, 4 days in office)

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