Operational Excellence & Quality Management Specialist

Empowering lives, healing hearts, embracing future

The Operational Excellence & Quality Management Specialist will play an important role in the ongoing operational excellence and quality management efforts of BioScript. A business process management approach will be utilized to develop and improve our process-based Quality Management System to align the processes, policies and resources required to promote our Putting Patients First culture and to continuously improve our ability to achieve our key performance indicators. This individual will assist with developing, implementing, and improving the processes of our quality management system.

What we offer (and why you’ll love it here!):

• Growth Opportunities: Committed to fostering a culture of growth, where every team, member is encouraged to pursue new skills, expand their knowledge, and advance their careers.
• Vibrant Culture: Over 1,500 team members across Canada and year over year we manage to maintain an overall above industry engagement score by using a monthly pulse survey.
• Our People Say It Best:  https://www.youtube.com/watch?v=gySeQnPY7Tg
• Attractive Compensation: Competitive salary, incentive program, and comprehensive benefits package.  
• What & Where: Moncton, NB or Oakville, ON
• Closing Date: October 7th, 2025

Why Bioscript Solutions?

At BioScript, we're not just a company—we're a fast-growing company always putting patients first. Recognized as one of Canada’s Best Managed Companies, we believe in pushing boundaries, setting trends, and creating meaningful experiences that captivate and inspire. Our vibrant team is made up of innovative minds who are passionate about driving success and making an impact. Ready to be a part of this exhilarating journey?

Your Mission

• Assisting with the development, implementation and ongoing continuous improvement of a process-based quality management system, including but not limited to;
• Assisting with the development and implementation of the operational and QMS internal audit program (audit planning, scheduling, completion, findings closure, trending issues across network).
• Assisting with operational process improvement projects including mapping/modelling, design, analysis, performance monitoring and improvement and for integrating these processes into a quality management system (QMS) framework.
• Assisting, completing, and overseeing corrective action and root cause analysis. o Assisting, completing, and overseeing improvement plan development and monitoring. o Compiling and monitoring process performance data for improvement opportunities. o Monitoring and actioning customer satisfaction feedback. o Assisting with the development, implementation and maintenance of a supplier management program.
• Assisting with risk assessments and monitoring mitigation plans.
• Assisting with management review preparation and execution.

What You Bring to the Table

• Education:
• Experience:
• Skills:
• Bachelor’s degree, or equivalent combination of education and experience, in a healthcare, science or engineering related field.
• QMS Auditor certification would be an asset. 
• 5 to 7 years' experience with the development, implementation, certification, and continuous improvement of ISO 9001 process based or GMP based quality management systems is required.
• Experience with operational process improvement initiatives, preferably in a patient centered healthcare environment, is considered an asset.
• Training and/or experience with internal audit, supplier management and risk management program development and implementation. o Knowledge of pharmacy and/or infusion clinic, patient support program and drug wholesale operations is considered an asset.
• Knowledge of provincial college of pharmacy and Health Canada regulations applicable to the pharmaceutical supply chain is considered an asset.
• English proficiency is required for this position to effectively communicate with internal and external stakeholders.
• Bilingualism (French and English) may be required depending on the specific role, location, and the needs of the organization.

Compensation: At BioScript, your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location.

We're proud to be an equal opportunity employer. As a people-centric organization, we’re committed to fostering a welcoming culture free of discrimination, and to providing a healthy and safe work environment where all team members can thrive as individuals. Through our commitment to diversity, inclusion, belonging, and equity, we strive to provide an accessible workplace, where individuals feel valued, respected, and supported every day.

We are committed to creating an inclusive and accessible work environment across Canada. In accordance with applicable provincial legislation, including Quebec’s Charter of the French Language, this job posting is provided in both French and English when required. For positions based in Quebec, French language proficiency is required to perform day-to-day duties. Bilingualism (French and English) is required for this position to effectively communicate with internal and external stakeholders.  

We encourage and accept all applications, however, only candidates selected for interviews will be contacted. Accommodations can be made available on request for candidates taking part in all aspects of the selection process. For inquiries, please email the talent acquisition team at recruitment@bioscript.ca.

Ready to make your mark? If you’re passionate about transforming ideas into extraordinary results and excited to join a forward-thinking team, we want to hear from you!

Take a look firsthand at what we do here! -  https://www.youtube.com/watch?v=Prd_s5vXynQ

#Inda